Charles W. Long **** Challenger Way, Pensacola, FL 32507

MCSA • MCDBA • CCNA Security, Azure DevOps Expert ad139a@r.postjobfree.com • 317-***-**** 1

PROFESSIONAL PROFILE

Self-driven professional with over 25 years of information technology experience in multiple disciplines. Senior level experience in planning, designing, monitoring and customer support. Effective communicator with a deep passion for technology, strong analytical skills, and the ability to work with multiple cross-platform teams. SKILLS

• Azure • Azure DevOps • CI/CD Pipeline • Git

• Windows Server • SLI / SLO / SLA • Jenkins • Agile

• Cisco • VS Code • Docker • SaaS, PaaS, IaaS

• VMWare • SIEM • IaC • Kubernetes

PROFESSIONAL EXPERIENCE

LEAD SITE RELIABILITY ENGINEER

Archive360, New York, NY February 2021-Current

Provide architectural and practical guidance to Azure cloud environment to improve resiliency, efficiency, performance, and cost. Establish and maintain SLI, SLO and SLA for customer deployments.

• Deploy archiving solution into customer’s dedicated Azure environment using an automated Azure DevOps CI/CD pipeline using technologies like Git, ARM and Terraform.

• Enhance pipeline to automate repetitive tasks and reduce toil.

• Participate in 24x7 on-call rotation to handle customer incidents and troubleshoot Azure resources consisting of VMs, BLOB, VMSS, Application Gateways, ASE, Functions, Kubernetes, and Containers.

• Oversaw the deployment of CrowdStrike Falcon, DATTO MDM and Microsoft Sentinel SIEM to meet compliance requirements.

• Lead initiative for organization to obtain ISO 27001:2022 Certification and SOC2 Type 2 attestation.

SITE RELIABILITY ENGINEER

Insight Global, Indianapolis, IN August 2019-February 2021 Consult with client and make recommendations to enhance their existing virtual infrastructure. Evaluate, plan, and implement changes to client’s Citrix and Azure deployment to improve operations.

• Collaborate with Development staff to resolve issues with in-house car auction software.

• Participated in incident response issues and performed root cause analysis of issues.

• Managed the virtualization infrastructure environment consisting of 400 Citrix XenDesktop VDIs, XenApp Workspace and Azure AVD.

• Staff were required to install PagerDuty and participate in on-call rotation to support customers.

TECHNICAL MARKETING ENGINEER

Scale Computing, Indianapolis, IN April 2017-August2019 Work with a cross-functional team to ensure success in conveying our value proposition to a range of customers and partners. As a technical expert, I work with sales, marketing, and product management teams to position and improve the product.

• Create technical material (videos, documents, presentations) to demonstrate product abilities to prospective customers.

• Build and maintain demonstration environment for our solutions and partner solutions. Charles W. Long 5001 Challenger Way, Pensacola, FL 32507 MCSA • MCDBA • CCNA Security, Azure DevOps Expert ad139a@r.postjobfree.com • 317-***-**** 2

• Deployed and tested competition’s products to do comparative analysis. DIRECTOR, IT OPERATIONS

Kite Realty Group, Indianapolis, IN November 2015-APRIL 2017 Provide strategic leadership in planning, design, and implementation of corporation’s IT initiatives. Work with SVP of Technology to evaluate and deploy innovative technologies that align with company’s business needs and strategic goals. Mentor and supervise subordinates.

• Coordinate and facilitate consultation with organization and stakeholders to define business and system requirements for new technology implementations.

• Managed VMWare, Windows Hyper-V, Citrix XenDesktop, Windows Server, EMC SAN, SolarWinds NPM, Cisco ASA, Cisco switches and Cisco Meraki cloud deployment. IT INFRASTRUCTURE TEAM LEAD

UnitedHealth Group, Indianapolis, IN April 2014-November 2015 Supervise team of highly skilled systems engineers in a multi-site fast-paced environment. Provide leadership in implementation and management of corporation’s technology systems. Work with IT Manager to develop roadmap for future, evaluate new technology, review the team performance, and recruit new team members.

• Windows Server (2008 and 2012) AD, Maintain and support organizations VMWare (3.5, 4.0, 5.1 and 5.5), HP EVA, HP 3PAR, Cisco Nexus and Catalyst environment.

• Managed Citrix XenDesktop environment of 500+ VDI and two Citrix NetScalers.

• Coordinate with vendors on the assessment and implementation of Juniper MFA, Microsoft SCCM deployment and Citrix XenDesktop 7.5 installation. SENIOR SYSTEMS ENGINEER

RevOne Companies, Greenwood, IN January 2013-April 2014 Manage organization’s physical and virtual server network on VMWare. Install and support Cisco network infrastructure hardware (routers, switches, ASA firewall) and LogRhythm SIEM. Work with the IT Director to reconfigure and enhance configuration of existing technology installations. Communicate with department heads about their needs and options to improve operations.

• Implement and maintain network infrastructure consisting of Windows 2008 Active Directory domain, Group Policy, SQL Server, Cisco switches, Cisco ASA, IPS/IDS and VPN Concentrator. Create firewall rules, LogRhythm SIEM, access lists and VPN tunnels.

• Install and support VMWare ESXi 5.1 servers connected to an iSCSI SAN and Windows 2008 virtual and physical servers and Windows Hyper-V server.

• Configured site-to-site VPN tunnels to client environment to ensure secure transfer of hospital patient information.

DIRECTOR OF INFORMATION TECHNOLOGY

Indiana State Museum, Indianapolis, IN April 2002-January 2013 Manage diverse Information Technology environment for museum and multiple historic sites located throughout the state. Responsible for all technology initiatives from conception to delivery. Manage multiple Information Technology related projects and meet with CEO, CFO, COO, and other stakeholders to provide regular status updates.

• Developed stable server environment to ensure maximum productivity.

• Prepared annual budget for IT related needs.

• Oversaw the museum’s ticketing system, retail system, and interactive exhibits.

• Developed Visual Basic application to meet the reporting needs of the accounting department.

Charles W. Long 5001 Challenger Way, Pensacola, FL 32507 MCSA • MCDBA • CCNA Security, Azure DevOps Expert ad139a@r.postjobfree.com • 317-***-**** 3

SENIOR SYSTEMS ENGINEER

Haverstick Consulting, Inc., Carmel, IN March 2000-April 2002 Provided consulting expertise concentrating on Information Systems requirements to assist clients in various industries meet both their short and long-term IT initiatives as well as to better leverage themselves against competitors. Supervised and participated in multiple projects for clients to modify, enhance and maintain their technology infrastructure.

• Initiated initiative to implement unattended installation procedure to reduce end-user downtime and provide quicker turnaround for technical support staff.

• Analyzed client’s security infrastructure and provided an alternative that would leverage existing in-house technologies, provide a more secure operation, and save client money.

• Managed global engine manufacturing companies Windows 2000 active directory forest.

• Upgraded server farm for Indiana FSSA administration across all 92 counties. NETWORK CONSULTANT

Indecon, Indianapolis, IN August 1997-March 2000

Recruited to analyze, design, implement various client needs in diverse industries in their endeavors to enhance overall infrastructure, increase network performance and streamline daily server operations.

• Managed Windows 2000 environment consisting of 14000 users and 200 servers.

• Participated in monthly downtime to perform maintenance of Windows Server OS and firmware.

• Performed code renovation to ensure functionality post year 2000. LAN ADMINISTRATOR

Arnett Clinic, Lafayette, IN February 1995- August 1997 Managed daily operations of network environment consisting of Windows servers, Novell servers, Cisco Switches and Windows based client desktops for a large multi-specialty health clinic with multiple locations located throughout northern Indiana.

• Configured Windows NT and Novell 3.12 servers to run applications and file sharing.

• Replaced IBM 3270 terminals with PCs running Attachmate emulation software.

• Provided Tier 1 customer support for desktop applications, computer hardware, and networking issues.

EDUCATION

Bachelor of Science, Information Systems, Purdue University, W. Lafayette, IN 1995 Bachelor of Science, Business Management, Ball State University, Muncie, IN 1992 Masters Certificate, IS/IT Project Management, Villanova University 2009 ACTIVITIES AND INTERESTS

Hiking, bicycling, exercising, church, learning recent technologies, travel, foodie, and movies.

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