Security Officer Customer Service

Henry T. Itoka

518-***-**** *********@*******.***

Related experience includes hotel security, enforcement of building regulations, incident and daily activity reports, customer service, and personal supervision. Appreciation for interpersonal relations, the ability to defuse high tension situations and being a reliable employee. Additional knowledge and experience in travel, civil claims investigations, MTI systems and technology.

Education and Certifications

New York State Security Guard License and Certificate

8/16 hrs.; Guard ID# 100********; expires 7/07/2023

Transportation Worker Identification Credential (TWIC)

Seaport Clearance for USA; expires 12/16/2023

AHECS/AHA Computer Program - Albany, NY (April 1999)

Successfully completed a 10-week fundamental computer course

Superior Career Institute - New York, NY (1988-1989)

Civil and Claims Investigation and Security one-year program covering law, polygraph, fingerprinting, undercover operations, surveillance and interviewing techniques, retail, industrial and institutional security, questioned documents and executive protection, and protection of trade secrets and airport security.

Industrial Career Institute - New York, NY (1987 – 1988)

Comprehensive 320-hour course in travel. Trained in Sabre System, hotel reservations, car rental reservations, cruise tour operator, domestic and international ticketing, salesmanship, office procedures, airport security and computerized travel agent.

New York Travel School - New York, NY (1983)

Basic Travel, Code Apollo, and Sabre Seminar

The University of Liberia - Monrovia, Liberia, West Africa (1981 – 1982)

Police Science and Business Management

British Career Training College - Jersey, England, United Kingdom (1981)

Successful Salesmanship

Work History and Experience

Security Officer – Wisdom Protective Services (Albany, NY) July 2022 - present

Security Officer – Allied Universal Security Services (Albany, NY) July 2022

Security Officer – Capital District Region BOCES (Albany, NY) September 2020 – July 2021

Security Officer – Port Security Services Inc. (New Haven, CT) March 2019 – July 2020

Security Officer – Summit Security Services (Albany, NY) October 2012 – April 2019

Security Officer Supervisor – Morris Protective Services Inc. (Albany, NY) July 2010 – October 2012

Security Officer Assistant Supervisor – Securitas Security Services (Albany, NY) December 2005 – May 2009

Security Supervisor – The Capital District Regional Market Corp. (Menands, NY) February 2004

Building Security – Monument Square Apartments (Troy, NY) December 2001 – July 2002

Security Guard Assistant Supervisor – Allied Security (Rennselaer, NY) February 2001 – November 2002

Hotel Security Supervisor – Crowne Plaza Hotel and Resort (Albany, NY) May 2009 – September 2001

Computerized access control, report writing, incident report, patrolling customer services, CDTV monitoring, and high-rise security

Logging in tractor trailers, customer services, incident report, access control, security and supervision of staff, guard house and cashiers

Managed internal and external security, fire alarms, bomb threats, CCTV, disaster readiness and surveillance

Contact this candidate