*:** al) *G GD

A

Il

Tina Booth...ent copy.pdf xX

TINA BOOTH

Flushing, MI 810-***-**** ad130i@r.postjobfree.com www.linkedin.com/in/tinambooth

CAREER Focus:

COMMERCIAL LINES ASSISTANT

CUSTOMER SERVICE EXPERT MULTI-LINE PROPERTY & CASUALTY LICENSED AGENT

Seasoned Insurance Professional with 10+ years’ experience providing superior underwriting and

customer service support in complex work environments. Expert at managing the timely and

accurate completion of all business transactions while meeting quality standards. Solid

communicator with a strong record of exceeding customer service, quality, and production goals.

CORE QUALIFICATIONS

® Problem Solving Skills

® Internet based Rating Programs

® Endorsement Requests

® Insurance Products B File Documentation & Word Processing/Excel

® Escalation Handling & Workflows & Best Practices > Time Management

PROFESSIONAL EXPERIENCE

RAE LYNN SALON, Flushing, MI

Salon Receptionist (2019-Present)

Perform daily duties, scheduling appointments for multiple Hair Stylists and Nail Technicians.

Multiple cleaning duties. Collecting monies for product as well as booth rent.

THE HANOVER INSURANCE COMPANY, Howell, MI 2007-2019

Senior Service Representative (2016-2019)

Service Representative (2012-2016)

Insurance Service Professional (2007-2012)

Provide world-class service in Hanover’s Commercial Lines Customer Service Center (CLCSC) by

promptly handling all inbound emails, certificate requests, and policy change requests from

customers, service agents, and CLCSC underwriters.

> Selected to manage high-profile agencies in the certificate email inbox because of demonstrated

high-quality work and dependability.

* Notably met or exceeded quality scores every month since beginning employment in 2007.

> Deliver training, quality review, and mentoring to new Service Representatives and provide

specific and constructive feedback on their performance.

> Contributed to department wide initiatives such as EXL Certificate Migration and the Resource

Site Implementation by providing guidance and offering suggestions for improvement.

2 Work closely with CLCSC Service Agents and Underwriters to process policy changes.

> Answered 20+ phone calls daily, performed policy reviews, handled billing and change requests,

counselled policyholders on coverage options, and ensured customers were properly insured,

selling additional coverage and policies as necessary.

STATE FARM STEVE DOMBROWSKI, Flint, MI 2003-200

Customer Service Representative

Performed customer service and sales work for a State Farm agent. Sold Property & Casualty, Life &

Health insurance policies, processed payments, processed changes, completed applications, and

setup claims. Met with clients to review coverage and policy information.

EDUCATION & LICENSURE

Property & Casualty Insurance License State of Michigan 2003-Present

Professional Development Courses Hanover Insurance Company 2007-2019

Diploma Durand High School 1987

ft L El =

Home My Jobs Messages Profile

Contact this candidate