Shronda Eason

ad12zo@r.postjobfree.com 704-***-**** https://www.linkedin.com/in/shronda-eason-dr/ Charlotte, NC

PROFESSIONAL SUMMARY: An emerging, Fully Certified Comptia A+ Technology Professional graduate of Per Scholas North Carolina’s IT Specialist class. Prior professional experience includes success in the mental health industry with a total of 15 years of professional experience, contributing two publications adding to the research field. My undergraduate publication was entitled Depression and Physical Health Among a College population. My graduate publication was entitled

The Adolescent Mother's Experience and Perception of Motherhood. I have experience with both qualitative and quantitative research methodology. Experience at Per Scholas over 12 weeks including networking, operational procedures, scripting, managing security settings and configuring and troubleshooting hardware/software resulted in achieving my CompTIA A+ certification and Google IT Support certification. With my combined knowledge of research, strong technology skills learned through Per Scholas, and my analytical thinking, I am enthusiastic and sure to reach my goal as a data analyst.

TECHNICAL SKILLS:

●IT Support: Software Installation, Networking Systems, Configure/Install OS, Hardware Set-up

●Creative/Marketing:

●Data Analysis: Spreadsheet, Data Cleansing, Data Analysis, SQL, Data Visualization (DataViz)

●Front End Development:

●Back End Development:

●Network Configuration: Linux

DevOps / Cloud: Google Cloud

CERTIFICATIONS:

Per Scholas, NC CompTIA A+ Certified 2023-Current

Google Google IT Support 2023- Current

Google Google Data Analytics 2023-Current

Institute of Critical Thinking, FL Logic Based Therapy (LBT) 2017- Current

EDUCATION:

Per Scholas IT Support 2023 - 2023

Capella University Doctor of Philosophy in General Psychology 2009 -2014

South University Masters of Art in Professional Counseling 2006 - 2009

University of North Carolina at Charlotte Bachelor of Art in Sociology 2005 - 2006

Johnson C. Smith University Bachelor of Art in Psychology 2000 - 2005

PROFESSIONAL EXPERIENCE:

Registered Behavior Technician Oct. 2022 - Jan. 2023

Hopebridge

●Treated 2-10 year old autistic children using one-to-one group therapy.

●Improved communication outcomes by 40% using Picture Exchange Communication System (PECS) and voice output devices.

●Reduced problem behavior of autistic children by 56% per day utilizing Rethink documentation system with Applied Behavior Analysis techniques.

●Increased measures of independence social interaction by 78% per student.

Food Truck Owner Jan. 2018 - Dec. 2021

Woo’s Kitchen

●Configured, troubleshoot, and maintained the POS system.

●Provided customer service and resolution increasing customer and community partner retention by 32%.

●Marketed, networked, coordinated, and operated events serving between 30 to 500 customers per each event.

●Managed 5 employees including developed and managed training, schedules, and payroll.

COVID-19 Case Investigator Aug 2020 - May 2021

Mecklenburg County Public Health

●Increased successful patient intake and assessment by 29%.

●Ensured patient confidentiality when collecting detailed PII.

●Developed an empathic rapport with patients while providing education and resources.

Detailed documentation, and data management conducting multiple investigations simultaneously.

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