Customer Service Representative
Resume:
Lisa Ostrander
Unique Customer Service Representative
Jackson, MI 49203
*****************@*****.***
I have a lot of unique characteristics and experiences that I would like to utilize to help the company I work for and the client be better versions of themselves. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Polly's Country Market - Jackson, MI
April 2023 to Present
Cash handling
Assisting customers with purchases
Customer Service Associate
Avis Budget Group - Las Vegas, NV
April 2022 to July 2022
• Utilized special technology to log cars into system to use for rentals
• Used active listening skills to help better assist customers Customer Service Representative
RDI Corporation - Las Vegas, NV
April 2021 to July 2021
• Used active listening skills to find best product and services were best for customers
• Utilized scripts to deliver message to customers
• Kept accurate logs about transactions with customers Customer Service Representative
Celink - Lansing, MI
July 2020 to October 2020
• Used active listening skills to figure out the problem for customers
• Found best solution to delinquent accounts
Release of Information Specialist
Record Connect - Charlotte, MI
November 2019 to March 2020
• Used HIPPA procedures when speaking with clients
• Utilized 45 wpm typing skills and 10 key typing skills to enter data from medical records into computer
• Tracked and sent medical records requested
Relief Manager
Public Storage - Lansing, MI
April 2019 to October 2019
• Assisted my superior in maintaining property and its grounds
• Practiced logistics when finding best unit to show customers
• Made cold calls to delinquent customers
• Performed security checks on property
Customer Service Representative
Maximus Call Center - East Lansing, MI
November 2018 to March 2019
• Used active listening skills to figure out what the issue was with client
• Assisted client with tracking their payment
• Assisted in filling out application
Education
Certificate in Medical Administrative Assistant
Career Quest Learning Centers-Jackson - Jackson, MI October 2011 to July 2012
High school diploma in General Studies
Vandercook Lake High School - Jackson, MI
August 1995 to June 1999
Skills
• Cold Calling
• Customer Service
• CRM Software
• Technical Support
• Phone Etiquette
• English
• Computer Operation
• Data Entry
• Computer Skills
• Typing
• Troubleshooting
• Upselling
• Medical Office Experience
• HIPAA
• EMR systems
• 10 key typing
• Windows
• Medical records
Assessments
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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