Lisa Ostrander

Unique Customer Service Representative

Jackson, MI 49203

ad12xx@r.postjobfree.com

+1-517-***-****

I have a lot of unique characteristics and experiences that I would like to utilize to help the company I work for and the client be better versions of themselves. Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Polly's Country Market - Jackson, MI

April 2023 to Present

Cash handling

Assisting customers with purchases

Customer Service Associate

Avis Budget Group - Las Vegas, NV

April 2022 to July 2022

• Utilized special technology to log cars into system to use for rentals

• Used active listening skills to help better assist customers Customer Service Representative

RDI Corporation - Las Vegas, NV

April 2021 to July 2021

• Used active listening skills to find best product and services were best for customers

• Utilized scripts to deliver message to customers

• Kept accurate logs about transactions with customers Customer Service Representative

Celink - Lansing, MI

July 2020 to October 2020

• Used active listening skills to figure out the problem for customers

• Found best solution to delinquent accounts

Release of Information Specialist

Record Connect - Charlotte, MI

November 2019 to March 2020

• Used HIPPA procedures when speaking with clients

• Utilized 45 wpm typing skills and 10 key typing skills to enter data from medical records into computer

• Tracked and sent medical records requested

Relief Manager

Public Storage - Lansing, MI

April 2019 to October 2019

• Assisted my superior in maintaining property and its grounds

• Practiced logistics when finding best unit to show customers

• Made cold calls to delinquent customers

• Performed security checks on property

Customer Service Representative

Maximus Call Center - East Lansing, MI

November 2018 to March 2019

• Used active listening skills to figure out what the issue was with client

• Assisted client with tracking their payment

• Assisted in filling out application

Education

Certificate in Medical Administrative Assistant

Career Quest Learning Centers-Jackson - Jackson, MI October 2011 to July 2012

High school diploma in General Studies

Vandercook Lake High School - Jackson, MI

August 1995 to June 1999

Skills

• Cold Calling

• Customer Service

• CRM Software

• Technical Support

• Phone Etiquette

• English

• Computer Operation

• Data Entry

• Computer Skills

• Typing

• Troubleshooting

• Upselling

• Medical Office Experience

• HIPAA

• EMR systems

• 10 key typing

• Windows

• Medical records

Assessments

Customer service — Proficient

August 2023

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

December 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

August 2023

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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