CHRISTOPHER ad12wi@r.postjobfree.com 574-***-**** South CURTIS Bend, IN 46635

Accomplished Outside Sales Representative recognized for all achievements and offering 30 plus years of experience in customer relations. Seasoned leader with outstanding communication skills, leveraging positive rapport building and service-oriented acumen to garner, grow and sustain loyal customer relationships. Actively manage sales territory and develops plan and corrective actions to meet target of profitability.

Brand awareness development

Prospecting techniques

Customer service-oriented

Consultative sales approach

Outside Sales Representative John Heaton - Evansville, IN 02/2010 - 01/2021 Maintained open communication with leadership to facilitate business development. Educated customers on product features and technical details to highlight benefits. Attended trade shows and sales conferences to network and obtain new business relationships. Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

Conducted customer needs analysis to deliver relevant products or services. Negotiated prices and set up contracts to finalize sales agreements. Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.

Organized sale calls with customers and vendors.

Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

Demonstrated products to potential customers and answered questions to close sales. Calculated production, delivery and installation costs to provide customers with accurate quotes. Liaised with vendors to coordinate delivery schedules and promote customer satisfaction. Scheduled average of 5 appointments per week.

Exceeded sales goals by 2000% in ten years

Closed product sales to increase revenue and build client loyalty. Vice President of Operations Automated Metal

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Conducted performance reviews providing coaching and feedback to benefit both company and employee.

Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Implemented policies and standard operating procedures and managed quality, customer service Summary

Skills

Experience

and logistics.

Delivered positive customer experiences by implementing effective quality assurance practices. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies. Improved morale and management communication by creating employee recognition and rewards practices.

Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Developed initiatives for process improvement and reviewed and assessed ongoing operations. Oversaw financial management activities, including budget management, accounting and payroll. Reviewed daily financial reports and reconciled accounts to keep information current and accurate. Built upon established practice standards to improve operational performance and reduce labor costs.

Established organizational vision and developed strategies to achieve sales and customer service goals.

Replenished inventory to maintain par levels.

Inspected production areas to identify and correct unsafe or unauthorized practices. Cultivated and strengthened relationships with customers, vendors and internal stakeholders. Performed timely and budget-complying project management on multi-faceted issues. AIT South Bend, IN 06/1989

Associate of Applied Science: Tool, Die And Plastic Mold Design Education and Training

Contact this candidate