RESUME
Objective
• To effectively utilize my skills in the field for development of
myself and for the company in which I am working with utmost dedication.
Academic profile
• B.E-Electrical and Electronics Engineering, Anna University, Panimalar Institute of Technology, 2014-2017.
• Diploma in Electronics and Communication Engineering (DECE) Venkateshwara Polytechnic, 2011-2014.
• SSLC from Sri Jegadeeshwara Matric Higher Secondary School, 2010 -2011.
Professional summary
SELF SERVIT SOLUTIONS PVT LTD from
Sep 2021 to Mar 2023.
PREETHI KITCHEN APPLIANCES from
Sep 2019 to Sep 2021.
POWERICA (Dealer for TATA CUMMINS), from
Jan-2018 to Feb-2019.
SELF SERVIT SOLUTIONS PVT LTD:
• Product: M-service mobile & web app.
• ROLE: Regional support manager.
RAJESH.K
ad12v5@r.postjobfree.com
Mobile: +91-701*******
Permanent address
9/11,Nemmelikadu,
Aranthangi(tk),
Pudukkottai(dt).
Pin code: 614630
Personal Profile
Date of Birth : 19-06-1994
Gender : Male
Nationality : Indian
Martial Status : Single
Languages Known
Tamil, English
Roles and Responsibilities:
• Client web support and engineer’s mobile app support.
• Giving the demo and training for clients (OEM Service coordinators, OEM Service engineer, OEM Sales coordinate’s, Sales engineer, OEM Parts coordinators and Dealers).
• If clients facing any issues or any new requirements they will rise the support tickets in JIRA Portal.
• Taking the responsibility for L1 support tickets in JIRA Portal and maintain SLA within 8hrs.
• If the issues is not resolved in L1 and then move that ticket to L2.
• I need to approach the new client and take as per client requirements.
• If there any improvement in mobile app and web application app, testing is done from my end.
• If the users is facing any issue in mobile app service engineer will contact me directly.
Handled region: South zone (Andhra, Karnataka, Kerala and Tamil Nadu) PREETHI KITCHEN APPLIANCES:
Roles and Responsibilities:
• Visit the customers and consumers directly.
• Handling Products: Mixie, Chimney, Gas stove, Hob, Induction, Grinder, Iron box, Kettle, Electric Rice cooker & coffee maker.
• Complaint call will be resolved with 12hrs time.
• Doing Installation and complaints for the following products (Chimney, Hob & Induction cook top).
• Ensure the Customer satisfactions.
• Handling Indoor & Door service complaints calls.
• I support the role of BI activities.
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Place: Signature
Date: (Rajesh.K)