RESUME

Objective

• To effectively utilize my skills in the field for development of

myself and for the company in which I am working with utmost dedication.

Academic profile

• B.E-Electrical and Electronics Engineering, Anna University, Panimalar Institute of Technology, 2014-2017.

• Diploma in Electronics and Communication Engineering (DECE) Venkateshwara Polytechnic, 2011-2014.

• SSLC from Sri Jegadeeshwara Matric Higher Secondary School, 2010 -2011.

Professional summary

SELF SERVIT SOLUTIONS PVT LTD from

Sep 2021 to Mar 2023.

PREETHI KITCHEN APPLIANCES from

Sep 2019 to Sep 2021.

POWERICA (Dealer for TATA CUMMINS), from

Jan-2018 to Feb-2019.

SELF SERVIT SOLUTIONS PVT LTD:

• Product: M-service mobile & web app.

• ROLE: Regional support manager.

RAJESH.K

E-mail

ad12v5@r.postjobfree.com

Mobile: +91-701*******

Permanent address

9/11,Nemmelikadu,

Aranthangi(tk),

Pudukkottai(dt).

Pin code: 614630

Personal Profile

Date of Birth : 19-06-1994

Gender : Male

Nationality : Indian

Martial Status : Single

Languages Known

Tamil, English

Roles and Responsibilities:

• Client web support and engineer’s mobile app support.

• Giving the demo and training for clients (OEM Service coordinators, OEM Service engineer, OEM Sales coordinate’s, Sales engineer, OEM Parts coordinators and Dealers).

• If clients facing any issues or any new requirements they will rise the support tickets in JIRA Portal.

• Taking the responsibility for L1 support tickets in JIRA Portal and maintain SLA within 8hrs.

• If the issues is not resolved in L1 and then move that ticket to L2.

• I need to approach the new client and take as per client requirements.

• If there any improvement in mobile app and web application app, testing is done from my end.

• If the users is facing any issue in mobile app service engineer will contact me directly.

Handled region: South zone (Andhra, Karnataka, Kerala and Tamil Nadu) PREETHI KITCHEN APPLIANCES:

Roles and Responsibilities:

• Visit the customers and consumers directly.

• Handling Products: Mixie, Chimney, Gas stove, Hob, Induction, Grinder, Iron box, Kettle, Electric Rice cooker & coffee maker.

• Complaint call will be resolved with 12hrs time.

• Doing Installation and complaints for the following products (Chimney, Hob & Induction cook top).

• Ensure the Customer satisfactions.

• Handling Indoor & Door service complaints calls.

• I support the role of BI activities.

Declaration

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Place: Signature

Date: (Rajesh.K)

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