Omar spriggs

ad12rs@r.postjobfree.com

480-***-****

Objective

Dedicated and customer-focused Information Central Representative seeking to leverage excellent communication and problem-solving skills to provide friendly, prompt, and efficient service to Clients/Consumers. Aiming to contribute to the success of an organization by levering my experience to provide unmatched professional, curtious, efficient Customer service. Leaving a informative, compassionate impression at the end of every interaction.

Professional Experience

CSR sub contractor

Arise

Remote

02/2023-present

Delivered exceptional customer service by promptly addressing clients needs via phone, online chat and email.Handle account inquiries with precision, ensuring accurate and efficient resolution by demonstrating comprehensive understanding of my clients products, services and policy.

CSR/Sales rep manager

On the go phlebo

Remote/traveling

03/2018-02/2023

Responded to clients regarding appointment scheduling, confirming, products, and services.ultimately becoming CSR/sales rep manager, winning multiple awards for highest earning and customer retention manager 2021-2023.

Customer service supervisor

Bare feet

Baltimore, MD

06/2013-03/2018

responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing impeccable customer service. After two years of working here I was promoted to supervisor.

Education

Mergenthaler vocational High School

High School Diploma

Baltimore, MD

Baltimore county community college

General studies(business administration AS)

Baltimore, MD

Certifications

Customer service institute of America

Certified customer service professional certificate

2018-present

Customer service institute of America

certified Customer Service Manager

2020-present

(CSLP)

Certified Sales Leadership Professional

2020-present