Quality Assurance Customer Service

KEM WOODS

Memphis, United States *****

901-***-**** - **********@******.***

PROFESSIONAL SUMMARY

Experienced customer service professional bringing 27 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. SKILLS

Customer Satisfaction

Barcode Scanners

Maintaining Quality Assurance

Standards

OSHA Regulations

Packaging and Labeling Equipment

Customer Experience

Safety Policies and Procedures

Shipping Guidelines

Transportation and Logistics

Coordination

Valid Driver's License

Time Management

Safe Driving Techniques

WORK HISTORY

02/2021 to Current Packaging Lead

AB Mauri Fleishmans – Memphis, TN

Minimize downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.

Assist quality assurance by inspecting packaged yeast during production and removing nonconforming product.

Use hand trucks, forklifts and scissor lifts to complete tasks and transport packaged yeast to cooler.

Inspect extruded product for appearance and size defects according to specifications.

Calibrate equipment to maintain optimal performance. Monitor employee actions for adherence to safety procedures. Review production schedules to ensure correct product is being produced. Inspect finished products for quality and adherence to customer specifications. Train production operators to run production lines according to SOPs Reduce accidents and injuries by observing safety policies and procedures. Train operators on calibration and maintenance of production line equipment. Maintain safe work areas by keeping pathways and stations free of hazards and excess waste or materials.

Monitor employee activities to verify consistent use of good manufacturing practices.

Communicate clear instructions for general operations and product-specific runs to prevent errors and rework.

Ensure products are produced on time and are of good quality. 03/2010 to 02/2021 Packaging Associate

AB Mauri Fleishman's – Memphis TN

Monitored packaging materials to ensure proper labeling of date codes and product codes

Performed general equipment maintenance and repair to minimize downtime. Followed best manufacturing practices for operation of production equipment. Inspected finished products for quality and adherence to customer specifications. Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment. Reduced accidents and injuries by observing safety policies and procedures. Adjusted machine feed and speed to correct machine malfunctions. Calibrated and adjusted equipment to achieve quality production. Made sure that products were produced on time and are of good quality. Maintained organized work area by cleaning and removing hazards. Moved packages to cooler area using lift equipment 03/2019 to 03/2020 Delivery Driver

Guardian Pharmacy – Memphis, TN

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Verified daily deliveries against shipping instructions before delivering to patients. Completed rush deliveries on tight timetables to ensure patients received medications on time.

Fostered positive working relationships with patients and care providers. Scanned medications to verify patient information matched each prescription. Delivered packages to patients care homes and private residence. 02/1989 to 04/2010 Shipping and Receiving Clerk

AB Mauri Fleischman's – Memphis, TN

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers. Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Organized storage areas to optimize materials movements and minimize labor hours.

Utilized forklift or pallet truck to load, unload, transport and store packaged product.

Processed required paperwork to expedite handling of shipped and received goods. Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

EDUCATION

General Studies

State Technical Institute At Memphis - Memphis, TN CERTIFICATIONS

Certified Forklift Driver, AB Mauri -27 years

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