Customer Service Project Management

Cassandra St. Fleur

Hollywood, FL 305-***-**** ad12r5@r.postjobfree.com LinkedIn

Summary

Dedicated and skilled professional seeing a cybersecurity analyst opportunity. Experienced team player with a strong background in customer service and project management. Skills

Time Management

Multi-lingual

Communication Skills

Microsoft Office

Customer Service

Conflict Management

Teamwork

Problem-Solving

Cybersecurity

Experience

Cabin Agent

ERMC Aviation - Fort Lauderdale, FL

January 2021 - Present

• Perform pre-flight inspections of aircraft cabins to ensure cleanliness, safety, and compliance with airline standards.

• Collaborate closely with cabin crew, ground personnel, and flight attendants to facilitate efficient boarding and deplaning processes.

• Assist in the restocking of cabin supplies, including catering, beverages, and amenities, to enhance passenger comfort.

• Execute cabin cleaning and sanitation procedures, maintaining a hygienic environment for passengers.

• Contribute to the overall positive passenger experience by upholding a professional demeanor and service-oriented attitude.

• Actively engage in continuous improvement initiatives, offering suggestions to enhance cabin operations and efficiency.

Cashier

Delaware North Company – Fort Lauderdale, FL

November 2017 – January 2021

• Delivered exceptional customer service, creating a positive and welcoming experience for patrons.

• Operated cash registers and point-of-sale systems efficiently, accurately handling transactions.

• Maintained a clean and organized cashier station, ensuring a professional and inviting appearance.

• Collaborated effectively with team members to manage high-volume sales periods and expedite customer service.

• Assisted with inventory management, restocking shelves, and monitoring product levels to meet customer demand.

• Provided product information, answered customer inquiries, and resolved issues or concerns promptly.

• Demonstrated strong mathematical skills, including the ability to count and handle cash accurately.

• Supported the training and onboarding of new cashiers, contributing to a well-functioning team.

• Acted as a motivator and team player, fostering a positive work environment, and boosting team morale. Education

Broward College - Fort Lauderdale, FL

Associate of Science in Computer Science

Expected graduation - 2024

Certifications

Executive Certificate in Hospitality & Tourism Management Florida Atlantic University, 2022

Languages

• English

• Creole

• French

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