Customer Service Data Entry

Detail-oriented professional with a successful record of managing all aspects of office operations, including customer service, financial administration and data entry. Skilled in implementing best practices and developing policies that drive productivity, reduce costs, and improve customer experience. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.

ADMINISTRATIVE MANAGER — Intermatic Inc

Commerce, California, January 2000 - March 2010

ADMINISTRATIVE MANAGER — Reynolds Aluminum

Commerce, California, September 1976 - July 1999

Karen Wright

Phone 714-***-****

Email ************@*****.***

Address La Mirada, CA, California 90638

• Strategic Planning • Sorting and Labeling

• Office Management • Account Reconciliation

• Credit and Collections • HR Support

• Critical Thinking • Staff Management

• Demonstrated ability to effectively manage multiple projects and prioritize tasks.

• Excelled in customer service, resolving complex issues quickly and professionally.

• Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors.

• Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies.

• Created comprehensive administrative procedures that improved workflow processes.

• Established positive working relationships with internal departments and external customers and vendors.

• Trained new personnel on office policies and procedures as well as general administrative duties.

• Negotiated contracts and maintained supplier relationships to ensure timely delivery of necessary materials.

• Supervised administrative assistants, providing support across all functions.

• Demonstrated ability to effectively manage multiple projects and prioritize tasks.

• Excelled in customer service, resolving complex issues quickly and professionally.

• Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors.

• Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies.

• Established positive working relationships with internal departments and external customers and vendors. CAREER OBJECTIVE

SKILLS

EXPERIENCE

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION

— Cypress College

Cypress, Jun 1996

References available upon request

• Created comprehensive administrative procedures that improved workflow processes.

• Trained new personnel on office policies and procedures as well as general administrative duties. Scheduled and supervised the work of administrative staff, providing guidance and feedback to ensure productivity and high-performance standards.

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• Negotiated contracts and maintained supplier relationships to ensure timely delivery of necessary materials.

• Supervised administrative assistants, providing support across all functions.

• Organized corporate events including cnferences, seminars, workshops.

• Drove process improvements through new policies and procedures.

• Conducted performance reviews and provided feedback to employees on their job performance.

• Implemented innovative strategies for streamlining office operations and increasing productivity.

• Supervised administrative staff and provided training and orientation to new staff

• Recruited and trained personnel to fill administrative services positions.

• Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

• Hired and terminated clerical and administrative personnel. EDUCATION

REFERENCES

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