CLAUDIA ADRIANA

CHAMORRO GALARZA

ad12ql@r.postjobfree.com

+1-786-***-****

(MOVIL)

LINKEDIN URL

www.linkedin.com/in/claudia-c

hamorro-galarza-bb948571

HOME ADRESS

**** * *** *** *** 213

HIALEAH, FL, 33012

OTHER ADRESS

9103 NW 32ND MANOR

SUNRISE, FL, 33351

WORK EXPERIENCE

HITE DIGITAL

February 2022 - December 2023

Salesforce Administrator

Salesforce Platform

Roles and performance of the Salesforce Administrator with Salesforce license users and Partner community

(System assessment and configuration, Account

management, Troubleshooting, Data maintenance,

User access permission management,

User adoption tracking, Reports and dashboard

maintenance, Process evaluation and improvement,

Integrations support, Metrics and performance analysis, Exploration of and testing new features)

Marketing business process developer analyst with

automation tools ( Workflow Rules, Process Builder, Flow and Apex)

Tools for Productivity Integration (Dataloader.io) Salesforce functionalities (Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud)

Community site improvements

Create user manuals

User training in the developed applications

Development Experience cases:

Analysis and development of interface on the franchise site (external users) to assign tasks to internal users Interface development for customer product audits

(SEO, PPC, FB, content writers

and Communication) for QA department

Customer experience interface

Salesforce support ticket interface

Creative system ticket interface for the Hite Creative department

Interface for assigning tasks to users after course assignment by third-party applications for the Learning department

Ticket interface for the finance department

SISTEMATICA INTERNACIONAL INC

October 2011 - February 2022

Salesforce Systems Analyst / Admin / Developer

Salesforce Platform

Salesforce Administrator

System assessment and configuration

Account management

User adoption tracking

System backup and recovery

Troubleshooting

Management of integrations and 3rd party apps

Data maintenance

System performance monitoring

User access permission management

Reports and dashboard maintenance

Exploration and testing new features

Process evaluation and improvement

System security and compliance

Metrics and performance analysis

Create user manuals for developed applications

User training in the developed applications

Salesforce Developer

Development analyst of Banking, Insurance and

Foundation processes

Development hybrid Salesforce apps with JavaScript

(Apex Visualforce Lightning Components

JavaScript)

External integration tools for database management

(Informatica Cloud Workbench)

Management functionality (Sales Cloud, Marketing

Cloud, Service Cloud)

Automation tools ( Workflow Rules, Process Builder, Flow and Apex)

Develop tools (Developer Console, Workbench

Development sandboxes)

Tools for Productivity Integration (Dataloader.io and Informatica Cloud)

Analysis and Development Experience cases:

Donor control application for the Administration and Finance department of ONG

Honduras Real Estate website developed with Salesforce Bank filing system application for the administration department of bank

Customer and vehicle data update interface

Data update interface for client and vehicle insurance policies for an insurance company

Development Experience cases:

Update of the Nicaragua Real Estate website developed with Salesforce

Application control system for customer documents stored in warehouses

Filing system of the bank's legal area

360 customer view application for Insurance Company CYBER WORLD

Decembre 2005 – September 2011

Owner manager

Installation of networks for workstations and telephone booths Network Administration

Equipment Maintenance Manager

Administrative and Accounting Management

Customer Service

AUTONOMOUS CENTER PADRE MISIERI

October 2003 - December 2005

Educational Technology Center (CTE) Administrator

Network Administration

Equipment Maintenance

Computer Science Teacher

COMPUTER INSTITUTE TICUANTEPE

February 2000 - December 2005

Computer Science and Programming Teacher

Member of the technical staff of the computer lab

COMPUTER SKILLS

Analysis of processes for system development

Programming

Database design

Windows operating system

Microsoft Office

Online research

Image editing

CERTIFICATES AND OTHER STUDIES

AGILE SCRUM FUNDATION Y DEVOPS: PRACTICES &

PRINCIPLES

Bank LAFISE - 2019

Nicaragua

PMI PROJECT MANAGEMENT

Latam Technologies – 2015

Nicaragua

WEBSITE DESIGN

ILCOMPT – 2011

Nicaragua

CISCO NETWORKING COURSES

CCNA1 – CCNA 2

NATIONAL UNIVERSITY OF ENGINEERING - UNI

2010– 2011

Nicaragua

FOREIGN LANGUAGES ENGLISH

Intermediate Level

Academy ABC - Nicaragua

2008 - 2009

EDUCATION

COMPUTER ENGINEERING

NATIONAL UNIVERSITY OF ENGINEERING - UNI

2000 - 2005

Nicaragua

ELECTRONIC ENGINEERING

NATIONAL UNIVERSITY OF ENGINEERING - UNI

1998 - 1999

Nicaragua

LANGUAGES

English

Intermediate

Spanish

Native

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