Poornima Patgaonkar

SUMMARY

An IT professional with over twelve years of experience in Quality Assurance. Most recently worked as the Process Lead of a Service Management team for a leading Multinational Corporation. A Certified Scrum Master with more than 8 years’ experience in Agile methodology. Worked on different domains like Banking, Storage, and Healthcare. Worked for around 4 years in Healthcare domain as a Lead for teams involved in the implementation of an EHR application for a leading Kidney Dialysis and EHR data management based in US. Total experience includes Web and Mobile application development and testing, Security and IAM products, and Functional and Regression testing Lead. Worked and led multiple teams from different countries across the globe.

EXPERIENCE

12/21-12/22 Accenture Solutions

Project Manager/Scrum Master

Project: GSO- IAM Service Management

Domain: Service Management

The project is responsible for the Security and Identity portfolio for Accenture and deals with various aspects of service management like Change Management, Problem Management, Vendor Management and Demand Management.

Main technologies used include Azure Devops, Cloud, Azure AD.

Process Lead for Demand Management.

Requirement understanding and clarification about demand requests received.

Briefed requesters about the process.

Reviewed demand requests for appropriate values of fields, tags and all details provided.

Presented new demand requests and obtaining approvals for demands from the Solution directors in a weekly call.

Co-ordinated with Solution Directors to ensure clarity of requirements and resolving any queries they might have prior to approving demands.

Followed up with responsible implementing teams for effort estimates.

Conveyed cost and effort estimates involved in demand request and obtaining customer signoff for same.

Followed up with technical architects during design and providing inputs where needed.

Co-ordinated with development team during implementation phase to ensure the product is built right.

Backlog refinement activities with Product Owner and Scrum Team.

Reviewed stories and providing signoff prior to presenting it to requesters.

Kept requesters apprised of all updates about their demands.

Once resolved, getting customer signoff for Production deployment of demand.

Conveyed actual effort and cost recovery to customer and ensuring team logs respective hours in timesheet against requester WBS.

Reviewed closure survey responses provided by requesters to understand and improve team process.

Created and updated Dashboards on Azure DevOps to present demands to Directors on weekly calls.

Represented as Process Lead in meetings for discussion of priorities and features planned for the Sprint.

Quarterly planning of features for the team to implement.

Maintained process documents with latest changes in processes.

Participated in the English buddy program to train a colleague from Japan in English.

10/17-12/21 Diebold Nixdorf Pvt. Ltd.

Team Lead/Test Lead

Project: ATM Solutions Provider –Web/ATM Testing

Domain: ATM Solutions and Services

The applications designed by the organization are used across the world to provide ATM solutions and functionalities across any hardware and OS versions.

Main technologies used include PTC, Jira, HTML5, Autobolt (In house automation tool).

Conducted and drove Sprint ceremonies for the team.

Co-ordinated with the stakeholders to understand the scope of the releases and accordingly plan sprints.

Tracked progress of the stories pulled in the sprint.

Web application and hardware testing in alignment to each other.

Functional testing and Regression testing.

Integration testing with all other applications interfacing with the product.

Test suite creation (Manual).

Test case execution (Manual).

Handled automation activities for all new features using Autobolt.

Identified automatable test cases for feature assigned.

Worked on test script creation and execution.

Provided estimates for automation of identified cases.

Created new scripts for new feature testing.

New feature testing, using Automation tool as well as manual testing involved, in Agile model.

Regression scope identification and allocations.

Executed Regression scripts using Automation tool.

Created Test plans and other QA artifacts.

Monitored progress of other team members working on other deliverables of the sprint.

Drove sync up calls with QA team across locations.

Ramped up on the hardware and software components used in the ATM domain.

Helped new team members in query resolution.

Worked independently on planning and estimations for new features in collaboration with the developers.

Coordinated with Product Management to highlight risks and impacts, as and when required.

Collaborated with other teams for installations and upgrades of interfacing applications to ensure smooth end to end testing of functionalities.

Created training content for Autobolt usage to new and existing team members.

Created dashboards and reporting sprint and release level details to manager.

Presented demos for features developed to the product management every sprint and clients.

Trained new team members for process related and scrum related activities in the project.

Collaborated with Documentation team for updates to product documentation on timely basis.

Reviewed and updated release notes for the deliverables.

Awarded with Spot Award in 2018 for performance in the latest release of the application.

Awarded with Spot Award in 2020 for performance in driving the implementation of critical feature and testing it.

04/14-10/17 CitiusTech IT Solutions Pvt. Ltd.

Team Lead/Test Lead

Project: Kidney care EHR – Mobile/Web Testing

Domain: Healthcare

Led a team of Mobile (iPAD/IPhone/Android) and Web application simultaneously for EHR application for Kidney Dialysis rounding and Patient data management.

The application is designed by health technology experts in conjunction with nephrologists to create a nephrology specific EHR. It helps in solving some of the biggest challenges in healthcare by minimizing practice disruption and focusing on patient care. Mobile Testing deals with the IOS and Android applications of the same client.

Worked with the client for Requirement Understanding, User story creation and grooming

Main technologies used include QC ALM, Version One, SQL Server Management Studio, PLSQL, Jira (Basic), API Testing using Postman.

Mobile testing and Web application testing.

Functional testing, integration testing, Regression testing.

Test suite creation and execution.

Handled audits and other QMS activities for the project.

Raised concerns related to deliverables in time.

Allocated tasks and helped team members in query resolution.

Regression scope identification and allocations

Provided estimations for major activities and efforts in the team.

Drove client calls and presentations.

Knowledge sharing sessions to the team members.

Drove events and activities during client visit.

Prepared QA Signoff document every release.

Conducted interviews for freshers and laterals.

Reported statistics of activities like regression, defect density graphs etc.

Trained new teammates on project functionalities and processes.

07/10-03/14 iGate Global Solutions Ltd.

Software Engineer/Test Engineer

Project: NAS product

Domain: Storage

The Product is a scale out network-attached storage platform offered by a leading storage solution provider for high-volume storage, backup and archiving of unstructured data. It provides a cluster-based storage array based on industry standard hardware and is scalable to 50 petabytes in a single filesystem using its FreeBSD-derived OneFS file system.

Main technologies used include HP ALM, Python, Linux.

Revisited the concepts of Storage such as NAS, File System etc.

Ramp up on the product knowledge, which is, NAS product.

Studied and acquired knowledge on Shell Scripting in Unix.

Studied programming language Python with reference to the project requirements.

WebUI testing of the product with respect to the various features of the product.

Upgradation and fresh installation of OneFS on the cluster of the product.

Reviewed and updated documents recorded by peers.

Database STIG Analysis with respect to the implementation on the cluster.

Upgrade Path Testing.

Reported defects found during any stages of testing.

Followed-up and verification of fixes on the reported defects.

Tested and verified fixes implemented for Escalation Issues from the previous release.

Analyzed and reporting the features of Retina Network Security Scanner to be used to perform scans on the Isilon cluster to expose common vulnerabilities of the system.

Tested the functionality related to NTP.

Project: Virtual Storage Solution QE

Domain: Storage

The virtual storage solution implements a distributed "virtualization" layer within and across geographically disparate Fiber Channel storage area networks and Data Centers. It is solution for federating different sources of storage. It resides between the servers and heterogeneous storage assets and introduces private cloud as unique characteristics.

The project involves providing release-based testing. The solution is based on standard EMC building block hardware architecture components such as those used in its Symmetrix product line.

Main technologies used include Client Software, HP Quality Center, CSE for defect tracking, ESX Server, Chimera automation tool, IOMeter, Copa, Powerpath Internet Explorer 6.0, 7.0, 8.0, Mozilla Firefox 3.6, Safari

Test setup creation with Storage, switches, and Hosts.

Test Case Execution in complex environment.

Set Unix and windows hosts for the solution.

Installed and configuration of all type of the product types and I/O tools, Powerpath, etc. Software’s.

Installed Core Software on the solution.

Functional and integration testing.

Test Case Execution as part of Serviceability Scrum Team.

NDU upgrade/downgrade testing with features.

Regression testing on all type of solution configuration.

Defect reporting and analysis.

Execution of Test Cases using Client provided automation tool independently.

Analyzed and prioritized cases for execution per cycle.

Worked as a Configuration Manager in the project.

Took KT sessions of new trainees joining the project.

Awarded with “Pat on Back” for ramping up on client automation tool and performance in testing one of the critical and unexplored module in the product

Project: Banking application (SWIFT Messaging)

Domain: Banking

The application is a solution developed to fill the need of a cost-effective middleware that is capable of interfacing and routing financial messages between SWIFT and internal systems with the capability to include human decision-making processes as required.

Main technologies used include C#, ASP.NET MVC 2.0 and ASP.NET MVC 3.0, HTML, JavaScript, SQL 2005.

Analysis client requirements and raising queries.

Test suite creation.

Tested new features.

Raised defects and driving them to closure.

Executed test cases.

Creation of automated test scripts using WatiN tool.

Creation of User Manual.

Creation of User Training kit.

Screen design using HTML.

EDUCATION

Mumbai University, India

B.E., Computer Engineering

CERTIFICATIONS

ISTQB Certified Tester (Foundation Level) – Oct 2013 ISTQB Certified Agile Tester – Jun 2017

Scrum Alliance – Certified Scrum Master – Aug 2022

ITILv4 Foundation - Certification in IT Service management

TRAINING

PGDM course in Business Administration, 2019

TECHNICAL SKILLS

Environments: Windows, Linux, IOS, Android

Languages: PLSQL, C, C++, C#, ASP.NET, MVC2.0, NUnit and WatiN, Shell Scripting (Python)

Microsoft Technologies: SQL Server 2012, Postgre SQL

Testing Tools: HP ALM, Postman (API- Web service Testing), PTC Agile Tracking Tool: Version One, Jira, Confluence, Azure Devops Domains: Healthcare, Storage, Banking

Platforms: Web, Mobile (IPAD/iPhone/Android), ATMs

CONTACT DETAILS

Email: ad12pv@r.postjobfree.com

Cell Phone: 267-***-****

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