System Analyst Project Management

Tai K. Nguyen

Tampa, FL ***** 404-***-**** ***********@*****.*** linkedin.com/in/tai-nguyen-779b366/

Senior System Analyst Technology

IT and solution professional with 20+ years’ experiences in the telecom industry and rapid change in technologies as well as high in demand for productivity and efficiency, I have built myself with dynamic skillsets from a great problem solver to subject matter expertise of system security, proactive/preventive process and tool’s automations

In-depth knowledge of automation coding/scripting/dba development expertise in both engineering solution, automation process and project management areas.

Solid experience in product solutions from end-to-end automation process in data networking, voice/video implementation, incident management and maintenance of various products and platforms.

Strong skills in system engineer as well as operational support tier 1/2/3 in Unified Voice/Video, VoIP, IPTV and Wireless network.

In-depth knowledge in planning, deployment, capacity, monitor and life cycle management in hardware/software network solutions as well as process improvement.

In-depth in data analysis in enterprise Tools & Reporting for process and platform improvement

Recognized as an effective leader who can work with internal and external customers at all levels for a variety of project types including small scale deployments to enterprise level implementations.

Knowledge in managing personnel and teams for successful projects within a large organization.

Key Skills

Computer and programming

Python, Visual C++, C#, Visual Basic, Java, and Assembly Language.

Microsoft .NET, SQL Server, MySQL database and Business object.

Microsoft Windows, NT, Unix, Linux and Redhat.

Microsoft Office 365, PowerBI, Adobe, and Internet.

Networking

Cisco Broadcloud, Webex Callings solution architecture and RedSky E911 Solution

Cisco Voice infrastructure enterprise hosting solution Unified Communications – CUCM/Unity.

IPTV infrastructure and VoIP backbone – ASA/Firepower/Nexus/EMC/UCS/Alcatel.

FEMTO Mobility Microcell solution.

TCP/IP protocols; Ethernet; LAN, WAN protocols (such as OSPF, RIP, BGP, MPLS).

CWDM, DWDM, ATM, Frame Relay, SONET, and Aggregated router.

Tools

ServiceNow NetScout Solarwind TekTronix IPAM Webex Control Hub Redsky provisioning VmWare - Vcenter Wireshark Nagios Netcool New Relic RUBY Sasha Splunk Whats Up Gold BC/BD AOTS-TM AOTS-CM PMOSS Topaz VizGEMS Ticketing eBond CBUS GeoLink Blade Logic Dot Project Cacti CTS Ethan P8 GPS Eclipse Oasis Otter Redmine Munin e DART Secure CRT.

Work Experience

AT&T – Emerging & Managed Services, Tampa, FL 09/2007 to 08/2023

Senior System Analyst Technology

Provided resource planning management, front door coordination, collaboration and project execution between various teams from sales, product, vendors to DevOps and lab team to implement new features and services to Unified Communications or Collaboration service.

Provided tool consultant, analysis and automating process to new onboard incubating Cloud and Unified Communications products.

Provided and managed the requirements process and tools by acting as a liaison between business stakeholders and the development/architecture teams to align business needs with a technical architecture and end-solution.

Analyzed and validated project requirements that result in new applications or enhancements to existing applications, e-business solution (B2B), systems and/or business process design and operational support.

Managed the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution.

Performed data analysis on Voice/Video collaboration UC platform as well as provide organizational metrics and data presentation regarding to environments, bandwidth and capacity grown.

Provided Unified Communications tier2/tier3 technical product support, troubleshooting network platform issues including alarm, KPI monitoring – proactive/reactive alerts as well as managed fault management for monitoring, ticketing solutions, support change control events and alarm suppression.

Provided day-to-day health of the voice/video networks associated with the data center and remote enterprise customer’s premises as well as maintenance, and problem resolution for backbone infrastructure regarding to gateway, Linux/Window server application, Cisco and VMWare cloud solution.

Provided investigation/diagnose network issue, triage and communicate event status and coordinate root cause analysis as well as mitigate and implement restoration of service through vendor/IT fixes or design changes.

AT&T – GNO Mobility FEMTO Cell, Atlanta, GA

Professional Network Design Engineer

Develop automated troubleshooting tools and scripts to Cisco’s DMZ router, ASR5K and IPA FEMTO cell gateway access controller.

Formulate, manage and centralize Mysql database to FEMTO’s solution.

Develop and manage tracking tools to maintenance, outages activities and Gold Standard configuration template to new FEMTO’s gateway access controllers.

Support end to end as tier2 and tier 3 system operations to Mobility FEMTO Home cell solution - Cell Phone Signal Booster and 3G MicroCell network.

Engage support from customer premises AP (Access Point), home networking to FEMTO’s AC (Access Controller)

Provide support to EMS and quality control/monitoring platform.

Provide leadership in development of operations procedures, support tools and utilities.

Manage and support FEMTO’s products from initial incubation to national rollout.

Perform automation functions through scripting and programing for fault and issue management with health-check and problem analysis.

AT&T – GNO U-Verse, Irving, TX

Network Development Engineer

Develop and support Basset scripting automation tool for Alcatel VRAD 7330 devices and system turn-up process.

Manage U-verse device data access database (Labrador), provide supports and reports to LightSpeed operational build team and partners.

Support data collection for IPTV TAC team.

Plan, development, and build the physical and logical network for the U-verse product with the installation of the Alcatel 7330, 7340, 7450, and 7750 devices.

Manage VHO specific builds, test and interconnects 1Gig and 10Gig trunks as part of the edge network.

Deploy new equipment for Project Lightspeed and life cycle management of the Alcatel 7330 IP DSLAM, 7450 and 7750 Service Router platforms.

Complete knowledge with IP addressing/subnetting and multiple layer 2 and 3 protocols: RADIUS, DHCP, IGMP, VPLS, MPLS, GRE, OSPF, and BGP

BellSouth, Atlanta, GA 08/1999 to 09/2007

Broadband Network Architecture Tier1 Technical Support

Provided support Cisco Metro Ethernet solution support to enterprise customer from provision to troubleshooting customer’s issue including backbone infrastructure Cisco router/switches/ASA firewall and IP routing protocols.

Support Multimedia Technicians, CO, and Field technicians on new turn-up and configuration for DSLAM, Tellabs ATM Access MUX, Catena, and Nortel Shasta equipment.

Provide technical support to CO and field technicians on provisioning DSLAM, ATM switches, Juniper, Redback, and Cisco Metro Ethernet router

Assist technicians with mapping and troubleshootingT1, DS3, OC3, OC12 circuits, Frame Relay, Litespan, and GigBits Ethernet fiber

Support Multimedia technicians to complete translations of DSLAM, Telllabs, and Catena over ATM switch Lucent Cascade Overview

NCR - Duluth, GA March 1997 to May 1999

Hardware Electronic Technician

Worked with register machine and computer hardware.

Tested, analyzed, resolved, and debugged manufacturing production units.

Operated SMT machine and inspected circuit board.

Interacted with manufacturing engineer to improve quality performance.

Education

Bachelor of Science Degree, B.S.

Southern Polytechnic State University, Marietta, GA

Major in Telecommunications Engineer

Minor in Business Management.

Associate degree in industrial technology

Gwinnett Technical Institute, Lawrenceville, GA

Major in Telecommunications technology.

References

Available upon request:

1.Company: AT&T

Name: Steve Perks

Title: Associate Director Technology

Phone: 404-***-****

Email: ******@***.***

2.Company: AT&T

Name: Roger Wickes

Title: Principal Security

Phone: 404-***-****

Email: ******@***.***

3.Company: AT&T

Name: Diane Tenner

Title: Area Network Manager

Phone: 404-***-****

Email: ******@***.***

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