Customer Service Front Desk, service agent, Ramp agent, jetbridge e

Iris N. Marrero Navedo

**** ** ***** *****, *********, FL 34431

Mobile: 787-***-****

Email: *************@*****.***

OBJETIVE:

Position that allows me to contribute through my knowledge and skills to achieve the company .

Education: John Jay College and Criminal Justice

Associate Degree in Science

Job Experience:

Experience: Warrant and Extradition Division / Puerto Rico Police Department, Warrants, Extraditions, Interviews, Combating trafficking of Dangerous Drugs, weapons and must wanted search in RCI, NCIC, 360 systems.

Experience:

Navy Exchange Orlando

June 8 2022 - Present

Cashier, Customer Service/Greeter and assistance to all Veteran Patrons. Other duties as needed/assigned.

Experience:

USPS/ OIG Task Force

Determine the efficiency and cost-effectiveness of postal programs and operations. Prevent, detect and report fraud, waste and program abuse and promote efficiency in the operations of USPS. Detect postal crimes.Combating trafficking of controlled substances and firearms through the Postal Service. Postal Service employee’s misconducts

Experience:

Extradition Division Puerto Rico Police Negotiate

Federal investigations Supports, process fugitives with active warrant and extradite to the local jurisdiction, federal systems Operator.

Duties accomplishments and Related Skills:

Arrests, Strikes, Records and Search

Experience:

Best Western San Juan Hotel

1995 to 2014

Customer service, night auditor, Front desk Supervisor

Southwest Airlines- Prime flight aviation

2014 to 2016

Ticket Counter Agent, Baggage Service Agent, Gate Agent, CSA TRAINING, Reservations

Skills: Swat Training, DEA Training, Criminal Investigations Training, CSA training,

Copa Airlines GMD

2018 TO 2020

Ticket Counter, Ramp, Cargo Area, Jetbridge Operator, baggage service, reservations, announcements

Language: Language Spoken Written Read

English Advance Advance Advance

Spanish Advance Advance Advance

Additional Information: Ability to work with public under pressure, responsible, punctual, and easy to learn job related, Computer Skills: Word, Excel, and Power Point.

Recognitions:

•Agent of the Year 2008- C.M.I.D

•Agent of the Year 2009- Homicide Division C.I.C SAN JUAN

•Agent of the Year 2010 C.M.I.D.

•CSA recognition Southwest Airlines Station of the Year

•Agent of the month Copa Airlines

Reference: available upon request

Contact this candidate