Customer Service Data Entry

Summary of Qualifications

**+ years of work experience in office administration and customer service

Excellent written and verbal communication skills, which are courteous, concise, and coherent.

Ability to create a good rapport with customers and clients.

Proficient with Microsoft Office applications and excellent data entry skills

Capacity to work in a fast-paced, high-volume, and diverse work environment.

Legal Experience

Summer student May 2023-Aug 2023

First Canadian Title

Provide superior customer service to lenders via portal, email, and phone, responding to all inquiries within specified timeframes.

Answering inbound calls from clients and prospective clients.

Making outbound calls to clients to complete the mortgage process.

Title Officer Oakville, ON May 2022- Sep 2022

First Canadian Title

Provide superior customer service to lenders via portal, email, and phone, responding to all inquiries within specified timeframes.

Open new insurance requests with specific time frames.

Prepare applicable documents such as mortgage document package title change documents as per respective lender program requirements.

Customer Service Support (Contract) Toronto, ON Dec 2017- Jan 2019

Street Capital Bank of Canada

Sorted, scanned, and uploaded mail to service providers

Answered the phones and forwarded clients to appropriate service providers

Reset online access passwords for clients and provide support to clients, mortgage brokers, and law firms.

Legal Assistant Hamilton, ON Oct 2016- Dec 2017

Simpson Wigle Law LLP

Prepared all related documents for purchase and sale transactions, residential mortgage transactions, routine loan transactions, and refinancing

Draft requisition letters and responses

Worked directly with clients, financial institutions, municipalities, land registry offices, and title insurance companies

Prepared reporting letters to clients promptly following the completion of files

Additional Experience

Title Specialist Mississauga, ON Nov 2014- Sep 2016

Fidelity National Financial

Registered, transferred, and discharged mortgages on title

Prepared and registered charges/discharges as well as instruments for change of title in Teraview

Worked directly with lawyers, law firms, and the Land Registry Office to resolve issues

Prepared correspondence and legal documents

Reception Brampton, ON May 2010-May 2014

Bramalea Community Health Centre

Maintain the front office duties and keep a clean environment.

Book appointments for clients to see doctors and specialists.

Distribute and sort mail to service providers.

Reception Brampton, ON Jun 2009-Apr 2010

MD Health Medical One Family Walk-IN

Maintain front office duties and keep a clean environment.

Answer the telephone and book appointments for clients to see physicians and specialists.

Check the patient in the waiting room to see a physician.

Education

Bachelor of Paralegal Studies Toronto, ON Sep 2022- Present

Humber College Institute of Technology & Advance Learning

Paralegal Education Toronto, ON Sep2019-April 2021

Humber College Institute of Technology & Advance Learning

Legal Assistant Graduate Toronto, ON Jan 2013- Dec 2014

Humber College Institute of Technology & Advance Learning

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