Customer Service Entry Level
Resume:
Jennifer Hedger
409-***-**** *********************@*****.*** South Houston, TX 77017
Objective: Detail-oriented and organized with a strong work ethic, seeking a full-time entry-level clerical position to utilize my administrative skills and provide excellent customer service to contribute to the smooth operation of a busy office environment.
Skills: Customer Service – ID Verification – Cash handling- POS Systems- age verifications- High volume incoming calls- Appointment Scheduling – Very well organized- Attention to detail- Multi-line PBX switchboard- Reliable & Adaptable- Verbal and written communication- Professionalism- Handling pressure and tolerating stress- Multi Tasking.
Education: Pasadena High School Diploma 2003
Experience:
January 2021 - Current
Planned Career Break- Took two years off work to care for my growing grandson who is now in elementary school.
Goodwill Store – Cashier May 2020- January 2021
Greeted customers and answered any questions they had about the store’s products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit cards, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Dr. Corke – Receptionist January 2015- November 2017
Greeted patients and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for patients, customers, and other visitors.
Maintained a neat reception area by organizing materials.
HHSC – PBX Switchboard Operator January 2006- January 2010
Answered and routed incoming calls on a multi-line PBX switchboard.
Monitored system for outages and reported them to the proper personnel.
Greeted callers and directed calls to appropriate department and personnel.
Assisted customers with inquiries in a professional and prompt manner.
References available upon request
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