PROFESSIONAL SUMMARY

Information Technology student with a passion for networking, programming and support services across multiple platforms. Innovative and driven with a passion for delivering quality work. Customer service focused with written and verbal communication skills.

TECHNICAL SKILLS & QUALIFICATIONS:

●Languages: JavaScript, Java, HTML

●Operating Systems: Windows 7, 8, 8.1, 10; Mac OS; Android OS

●Software: Azure, Linux, Word Press, Microsoft Windows, Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Visio

●Project Management: Microsoft Teams

EDUCATION:

ECPI University – Virginia Beach, VA September 2019

Computer Information Science

Concentration in Software Development

MyComputercareer – Raleigh, NC December 2021 – June 2022

Information Technology Security and Administration Program

CBT Campus Online - Clearwater, FL January 2022 – January 2023

Information Technology Online Certificate Program

Orange County High School – Orange, VA (Graduated) June 2017

Key Coursework:

Applied Project Management

Cloud Solutions

Networking

Linux Administration

Service Desk Fundamentals

Routing and Switching

Mobile App Development

Data Analytics

Microsoft (Azure Server Fundamentals, Security, Compliance & Identity Fundamentals)

CompTIA (A+, Network+, Security+)

WORK EXPERIENCE:

Help Desk Analyst

September 2022 – August 2023

Tyto, Herndon VA / CBP Ashburn VA

Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

oActive Directory

oVPN (Virtual Private Network)

oNetwork Connectivity

oTicket Escalation

Respond to email messages, web inquiries, and or phone calls for customers seeking help.

Logs all requests into the Government tracking system (ServiceNow).

Adds new users to the network and specifies their directory structures and system access, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections.

Troubleshoots hardware and software problems, assists users with desktop applications and provides user training.

Utilizes support applications to track user requests from trouble ticket generation to resolution.

Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.

Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.

Unarmed Security Officer

Allied Universal Security, Locust Grove VA

March 2022 – Present (Part Time)

Supervisor: Major Richard Harrell 540-***-****

Monitoring alarm systems and video surveillance systems

Perform access control procedures on vehicles, personnel, and visitors.

Patrol the buildings, facilities, and perimeters of the premises.

Inform personnel and visitors of security procedures, as well as acting upon non-compliance.

Monitor alarm systems and video surveillance systems.

Immediately report security breaches to designated law enforcement agents.

Assistant Technician / IT Specialist

3G Security Solution, Fredericksburg VA

September 2019 – August 2021

Supervisor: Vincent Lezama 917-***-****

Perform hands-on fixes at the desktop level including installing and upgrading software.

Performed remote troubleshooting through diagnostic techniques and pertinent questions

oDetermined the best solution based on the issue and details provided by customers

Assisted and managed operating systems and desktop/end- user applications Start each phrase with an action verb in the present tense for current position, and past tense for past positions

Greeting customers to obtain customers’ needs.

Answered questions regarding the company and its products.

oHelped customers with questions in person and via telephone.

Healthcare Technician

Public Partnership LLC.

December 2018 – April 2019

Supervisor: Derrick Crumbly 804-***-****

Assist clients with their everyday needs.

Monitored vital signs and clients’ conditions.

Maintained a safe environment for clients.

Prepared meals according to meal plans.

Military

US Marine Corp (Poolee)

July 2018 – May 2019

SECURITY CLEARANCE:

Trusted Agent - Active

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