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Customer Service Low Voltage

Location:
Indianapolis, IN
Posted:
December 18, 2023

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Resume:

Kenneth Maise ad12fn@r.postjobfree.com

Cell Phone: 317-***-****

Indianapolis, IN www.linkedin.com/in/kenneth-maise-0370b5104 Summary:

With more than 20 years performing duties associated with hands on and remote functions within the Telecom industry. Handling of installation, provisioning and testing including SONET, TDM, DWDM, IP or Ethernet based. Troubleshooting and maintenance of Open Transport Network (OTN). I have a strong technical, mechanical, and electrical background around all major manufacturers of Transport equipment, low voltage electrical systems, and DC Power Plant. Knowledgeable of critical infrastructure, ISP/OSP and all associated test systems including Optical, Electrical and Power testing equipment associated with the Telecom Industry. Flexibility to cover various work assignments during a variety of work hours to including day and nighttime activities. Skills:

● Provisioning

● TDM

● SONET

● Metro-Ethernet Fundamentals

● Ethernet Based Equipment

● ISP/OSP testing Equipment

● OTDR Testing

● Software Updating

● MOP Process

● IP & MPLS Fundamentals

● CWDM & DWDM

● Electrical

● Mechanical

● Power

● Optical

● Rack and Stack

Experience:

Zayo Group / IFN

Indianapolis, IN

Regional Field Operations II 11 years 9 months

May 2011 – January 2023

• Performing installation, Provisioning, commissioning, troubleshooting and handling optical transmission systems

• Performing OTDR, Ethernet, BERT and SONET acceptance testing

• Assists Engineering Department and Network Administrators with network construction activities and required Engineering paperwork including but not limited to: Engineering Packages, Red Lines

• Provide preliminary site surveys for building entrance construction requirements and equipment space availability

• Provide support for contractor splicing activities as

• Perform fiber acceptance testing

• Monitor contractor, vendor and customer co-location installations, equipment placement and testing

• Provide support during large scale outages and disaster recovery efforts Knowledge

• SONET and TDM Fundamentals

• Metro-Ethernet Fundamentals

• CWDM & DWDM Fundamentals

• IP & MPLS Fundamentals

• MOP process (preparation and administration)

ATT Mobility

Indianapolis, MI

Customer Service Specialist Technician 9 years 4 months July 2001 – October 2010

● Splicer

● DSL repair

● Customer Service

● Installations

Education: ITT Technical Institute 1998 – 2000



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