Laura Salmon

Peoria, IL *****

ad12ff@r.postjobfree.com

+1-309-***-****

Work Experience

Referral Lab Specialist

OSF – St. Francis Medical Center

August 2023 to Present

Processing high volume of human specimens in a medical laboratory setting and preparing them for external/third-party lab testing. Job duties also include inter-departmental coordination, patient and client billing, customer service and logistics.

Mental Health Associate

Addiction Recovery Center – Carle Health

January 2023 to June 2023

Patient care driven drug and alcohol support within a clinical rehabilitation inpatient setting, contributing to the development of targeted treatment plans along side licensed therapists and doctors. Leading impactful group therapy sessions, and fostering an environment conducive to positive behavioral change and emotional growth. Job requirements included: implementation of 6-week of unique clinical therapy curriculum, comprehensive drug use evaluation assessments, patient documentation and medical filing, unit supervision and leading group therapy sessions. Bringing excellent interpersonal and communication skills to collaborate effectively to the table in multidisciplinary team, and delivering exceptional care to individuals on their journey to recovery.

CSR Exceptions – COVID-19 Project

Pfizer CoVac CS - Collegeville, PA

October 2021 to December 2022

Subject-Matter Expert (SME), and team member. Worked closely with management and project leads and government liaisons in CDC and DOD on service issues pertaining to the Covid-19 Vaccine roll-outs during 2021 and 2022 under pandemic Emergency-Use protocols. Provided logistics analysis, investigative support, and 2nd level resolution support via phone and email. Addressed internal and external customer logistics, billing and safety concerns. Responsibilities also include: data entry, staff training, supervision, and general top-level project analysis. Insurance Follow-Up Representative

Randstad /Convergent - Peoria, IL

June 2021 to September 2021

Working the outbound, “good-debt” side of billing & customer service, as contracted by regionally-based medical services client. Researches financial accounts for status resolution. Verifies patient insurance eligibility on case-by-case basis, organize accounts for processing, and performs other daily billing- related work as an intermediary for the patient and the respective client's billing dept. Simultaneously utilizes office-related program suites, multiple information databases, and client-specific systems, while providing on-demand customer service and billing analyses. Duties also included resolving client- customer debt, as it relates to financial assistance. Customer Service Representative

LogistiCare Contact Center - Edison, NJ

September 2019 to February 2020

Customer Service in a corporate environment, under State and Federal Government contract. Handle daily call volume state-wide, arranging and coordinating transportation for individuals with Medicaid, going to-and-from medical & psychological treatments or appointments. HIPAA and medical terminology knowledge.

Provided inbound customer service requiring coordination with patients, case managers, families, and various treatment facilities on a range of issues relating to LogistiCare's Medicaid-based non-emergency medical transportation (NEMT).

Responsibilities also included: project management (special site-wide emergency contingency unit), new project development and policy implementation (new contracts). Group Program Aide/One-on-One Aide

HollyDELL INC. - Glassboro, NJ

March 2017 to August 2018

Engage with DD/ID (developmentally/intellectually delayed) consumers, who required constant supervision, in a remedial day-program. Accompanying individuals on basic community outings, organize and implement daily educational, sensory and recreational activities, and assist consumers in adhering to daily routine. Log details of activities daily for the state using third-party Therap logging system. Maintain constant safety supervision, bathroom/hygiene, and feed individual(s) with DD/ID. Seizure protocol maintenance, CPR, first aide, and Medication schedule observance. Education

Bachelor of Science in Clinical Psychology

Grand Canyon University

Skills

• Typing

• Billing

• Data Entry

• Office Administration

• Project Operation

• Supervising

• Customer Service

• Communication

• Multi-Tasking

• Logistics

• Analysis

• Typing

• Analysis skills

• Customer service

• Project management

• Data entry

• Medical terminology

• Supervising experience

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