Customer Service Support

ANGELA EDWARDS

Sparks, NV ***** 775-***-**** *********@*******.***

Professional Summary

Knowledgeable and dedicated Customer Service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills

Complaint resolution

Client Needs Assessment

Registration Processing

Automated Telephone Systems

Word processing

Cash Handling

Customer support

Security Management

Work History

Security Supervisor, 02/2018 to 05/2023

Western Village Inn & Casino – Sparks, NV

Responsible for protecting and safeguarding of Casino's assets.

Manage gaming floor of 100+ guests and its staff of 25+ during shift.

Maintaining and keeping up with all safety, customer service classes, training, and Security credentials.

Development of physical restraints and controls to implement arrest procedures of violators.

Warehouse Associate, 09/2017 to 02/2018

Elwood Staffing – Reno, NV

Inspected incoming and outgoing shipments of 50+

To verify accuracy and prevent errors.

Labeled and accurately moved customer orders of also 50+ shipment timetables and minimize errors.

Evaluated supplies and product inventory to check for quality and quantity issues and returns.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Call Center Customer Service Representative, 01/2014 to 11/2016

Great Call Inc. – Reno, NV

Able to handle 50+ incoming calls for providing products, and services, and upsell products due to customer needs.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality.

Maintained accurate and current customer account data with manual forms processing and information.

Education

Castlemont High School Oak, Ca-Diploma

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