Customer Service, Insurance, Healthcare

Resume

Lorenzo James Anderson Jr.

OBJECTIVE:

To obtain a position with an organization where I can apply my excellent customer service and support skills while

contributing to the success of my employer.

Work History:

Humana Customer Service- 1/2013-3/2015:

Customer service sales to Medicare recipients in St. Petersburg, Florida.

Wells Fargo Home Mortgage. 3/2004-6/2008. Sub-Prime jumbo mortgage sales using self-generated jumbo lead source with father, Top Producer, $2M per month in sales as a team in Kennesaw, GA.

email: *****************@*****.***

Previous Address: 3512 Osprey Cove Drive

Riverview, Fl 33578.

Current Address: 1756 Signature Court, Hampton, GA.

Cell: 813-***-****

Education: Blake High School,

Tampa, FL. 2003 High School Diploma.

HCC, Tampa, Florida. Studied Finance.

9/2002 - 6/2002.

Humana, St Petersburg, Fl. Insurance Sales, spoke

with Clients in 50 States. 7/2002-7/2003.

Humana Health Insurance. St. Petersburg, FL 02/2013 - 03/2015. Customer Service and Referral Specialist. Processed orders, forms, applications, and requests.

Stone’s Memorial Funeral Parlor. Tampa, FL 03/2015- Current. Funeral Manager of family business opened since 1935 in Tampa, Florida.

Well Fargo Home Mortgage, Account Executive.

Used self generated leads to sell $1M loans in all

50 States. Averaged $2M per month in sales. 7/2003-

6/2006. Worked with my father who was a Top

Producer for Wells Fargo Home Mortgage in

Kennesaw, GA From 3/2003-6/2006. First to

self generate his own lead prospect system to

generate $1M loans.

Your Best Rate, Atlanta, GA. Brokered mortgage

Products to Customers for mortgage financing from

company provided leads. Average sales $500k per

month. 6/2006-6/2009.

Mortgage industry emploded. Left the industry.

Completed GA Life,Health, Accident insurance

licence. 6/2009. Passed exam at 95% score.

NAA Life Insurance, Marietta, GA. Agent. Provided customer service regarding life insurance/Interest Rates and mortgage protection. 6/2009 then moved to St. Petersburg, FL.

Ga licensed Agent in Life, Accident and Health 2008-2009. License inactive after moving back to Florida.

Public Power. St. Petersburg, FL 06/2009 - 02/2013. Customer Service Representative.

Created and verified new accounts in the company database.

Assisted with escalated calls to ensure customer satisfaction.

Data entry into the company database.

Provided customer service to callers inquiring about their accounts.

Assist customers; by giving them accurate information.

Knowledge of MS Word and Excel.

Knowledge of MS Word and Excel. Type 90 WPM.

Humana Health Insurance. St. Petersburg, FL 02/2013 - 03/2015. Customer Service and Referral Specialist. Processed orders, forms, applications, and requests.

Stone’s Memorial Funeral Parlor. Tampa, FL 03/2015- 2022. Funeral Manager of family business opened since 1935 in Tampa, Florida.

References : Upon request.

Feel free to contact me by phone 813-***-****

or email *****************@*****.*** Thanks!

Contact this candidate