Customer Service Representative

kimbriell shivers

Phoenix, AZ *****

*****************@*****.***

+1-623-***-****

Work Experience

Account Specialist

Vanguard

August 2023 to December 2023

Working in a fast paced environment

1. Taking inbound calls

2. Review account / making updates

3. Transfers

4. Sending important documents

5. Walking clients through open accounts

6. Change of ownership with accounts / beneficiaries CSR - Customer Service Representative

prosperity home mortgage - Scottsdale, AZ

June 2022 to August 2023

managing incoming calls and customer service inquiries, generating sales leads that develop into new clients. identifying and assessing customer needs to achieve satisfaction making outbound call 300-900 assisting with inbound calls sorting through leads tranfering clients assisting with loan questions CSR

Inovalon - Phoenix, AZ

May 2020 to May 2022

cleaning leads outbound calls 100-300 assisting with assurance tracking providers setting appointments faxing information

CSR

carvana - Phoenix, AZ

March 2019 to February 2020

educating and assisting customers throughout the process of selling their vehicle

\inbound calls

Education

High school diploma

Skills

• Computer literacy

• Cleaning

• Communication skills

• Time management

• Leadership

• Cold calling

• Sales

• Microsoft word

• Customer service

• Outbound calling

Contact this candidate