Customer service supervisor

Autumn Young

937-***-**** ****************@*****.*** 1813 Butterfield Trail Choctaw, OK 73020

Objective

Provide excellent customer service to maximize experience for all patrons in the establishment

Skills & Abilities

Experience

Stocking Associate; Walmart, Midwest City, OK

Rotated products from backstock areas onto sales floor based on demand and on-line orders

02/2023 – 07/2023

Medical Billing Specialist; SKR Holding; Oklahoma City, OK

Verified various Oklahoma insurance eligibility and coverage for medical services; submitted claims to insurance companies and state providers

08/2022 – 11/2022

Medical Billing Specialist; Change Healthcare; Oklahoma City, OK

Initiated collection efforts on unpaid accounts by contacting insurance or patients directly via phone or email. Managed customer complaints and supported patient claims through auditing services provided

07/2021 - 03/2022

Warehouse Order Picker; Amazon; Oklahoma City, OK

Worked 12 hour shifts by managing orders and specifically identifying correct orders to be shipped

10/2021 - 01/2022

Assistant Manager; Burger King; Springfield, OH

Managed day to day operations, shifts, and employees. Developed strategies to increase store profitability. Performed daily counts, deposits, and various closing responsibilities

11/2020 - 07/2021

Customer Service Supervisor; Big Lots; Springfield, OH

Supervised 4 employees at register, Ensured appropriate returns. Resolved escalated customer disputes in a timely manner. Created reports and managed cash flow to ensure employee accountability.

04/2009 – 08/2011

Organized, detail oriented, and sociable leader experienced with stocking, loading, service industry, and data processing.

Education

Clark State Community College; Springfield, OH

Health Information Management Certificates

Medical Coding and Billing; and Medical Transcription

2014

Shawnee High School; Springfield, OH

High School Diploma

2008

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