Tonikia Thompson
Durham, NC *****
********@*****.***
To obtain an entry level position with the opportunity to promote company and personal growth To always be looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. And will always be motivated to continue to learn and grow as a professional. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
PC LOGISTICS LLC - Durham, NC
September 2023 to Present
I report to the site, and receive an amazon sprinter for my deliveries. I would proceed with the vehicle inspection followed by reporting to the section of warehouse to load up for deliveries. Then proceed to follow my rabbit's GPS system to location and begin delivering and interacting with customers.
Warehouse Stower
Amazon Warehouse - Garner, NC
August 2023 to September 2023
Perform Assembly Line scanning different products and quantities to be processed and stowed. There are different pods to be taken, packaged and shipped to customers. Patient Transporter and Dispatcher
DECI - Durham, NC
January 2023 to May 2023
Transported VA veterans from Hospital to clinic and or Patient entrance. Dispatched calls to transporters for a run.
Warehouse Inventory Specialist
Ranstad Staffing Service - Mebane, NC
October 2022 to December 2022
My duties were to make sure that the product and the quantity were corrected in the system. I also made sure that the product was on the aisle when needed for packaging and shipping. Sometimes I would use a forklift or order picker to retrieve the product. Administrative Assistant/Payroll
Westaff Agency (North Carolina Central University) - Durham, NC June 2022 to October 2022
Cash Department: I entered Bank, Wire Transfers, Scholarships, Debit, and Credit cards into J-Point system. I Handled Cash and Figured Reports at the end of each month. Student Financial Department: I Updated and Corrected student information in the Banner system. I informed students of upcoming and pass due balances and also directed students to other departments if needed. I also helped students with tuition and billing status. Travelers Department: I handled Reservations for Staff and Sports Team members such as Hotels, Transportation, and Flights. Entered all documentation and information into the system for verification of any reservation.
Resident Care Giver / Group Home Supervisor
Herbertway Of Living - Durham County, NC
May 2021 to February 2022
As a Consumer care giver- I assisted with Personal care. Provided them with clothing, Washed clothes if it was the assigned day, and prepared meals for all four consumers. Cleaned bedrooms and living area as well as Kitchen. As a Supervisor- I monitored my staff on rules and regulations. I schedule doctor appointments, Took consumers to and from appointments and Lead monthly meetings. Check Meds with MARS. Amazon Delivery Driver
Legacy Elite Transportation - Durham County, NC
November 2020 to March 2021
Arriving where Trucks were parked, Decide which van was assigned to whom, were the our routes and discussion meetings were held every morning before leaving the lot. We then had to arrive at the amazon warehouse to get our totes and place them in order as the smart phone had them listed to be distributed, in a timely manner. Then the team would meet up to gas the vehicle and get snacks and then proceed to our first delivery destination. CSR-Payroll Specialist
Trueblue Company - Morrisville, NC
September 2015 to November 2019
The Responsibilities were to process timesheets and calculated payments owed to the organization's salaried and hourly employees. Issued weekly and daily employee paychecks as well as their associated statements of earnings and deductions. Compiled accounting reports, statements and summaries covering monthly, quarterly and yearly payroll information. Secretary
CLP Resources - Morrisville, NC
June 2015 to September 2015
The responsibilities were to Maintained an efficient office environment by skillfully routing incoming and outgoing mail. Delivered expert support each day, including processing all of the paperwork, appointment requests. Continuously classified and filed records to keep the system efficient and all information organized. Consulted with employers to understand their desires and suggest the best products to meet their needs.
Warehouse Associate
SOS Staffing Services - Durham, NC
January 2013 to May 2014
My responsibilities were to perform Bindery and warehouse duties, in helping with printing and packaging for shipping
General Warehouse Associate
Lyneer Staffing- UPS Logistics - Durham, NC
September 2012 to January 2013
The Responsibilities were to perform warehouse duties, in packaging and perform Assembly line skills for materials to be scanned and shipped out.
In Home Health Aide
Rowina Ragland - Durham, NC
April 2011 to July 2012
The responsibilities were to assist resident with daily functions, such as personal care, feeding, dressing, washing clothes and transferring resident from room to room and accompanying with appointments when needed.
Certified Nursing Assistant
Brian Center Health & Rehabilitation/Yanceyville - Durham, NC August 2010 to July 2011
My responsibilities were to Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments. Exercised patients with limited or no mobility, including individuals with partial or total paralysis, managed basic patient support, including emptying bedpans, recording intake and output and serving food tray. Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs. CNA/Medication Technician
Spring Arbor Assisted Living of Durham - Durham, NC August 2006 to September 2010
The responsibilities were to activities of daily living, assist with personal care, documenting patients information. I was to dispense medications, manage care for post-operative patients through discharge, perform lab tests and communicated results, closely monitor acute conditions, authorize drug refills and provide detailed prescription information to pharmacies. Other duties included monitoring reactions to drugs and carefully document progress in clinical trials, effectively manage clinical oversight gor 44 or more bed units, provide strong leadership for nursing personnel assigned to the unit per shift and last but not least demonstrating abilities to lead and motivate outstanding healthcare teams.
Education
GED in CNA-1Certification
The North Carolina State Board of Community Colleges High School Diploma - Durham, NC February 2003 to August 2003
Skills
• Goal oriented
Customer service- oriented
Friendly
Personable
Courteous and helpful
Cash handling
Cash register familiarity
Planning and scheduling
Organized
Team player
Resolution
Data entry
Employee relations
Nursing and healthcare
Prepare paychecks
Coordinate schedules
Documentation
• Payroll Tax
• Human Resource
• Peoplesoft
• Office Administration
• Home Care
• Accounts Receivable
• Medical Receptionist
• Occupational health
• Customer service
• Warehouse experience
• Caregiving
• Medical Scheduling
• Laboratory Experience
• Data entry
• Courier
• FDA regulations
• Driving
• Paratransit
• Leadership
• Training & development
• Clerical experience
• Hospital experience
• Accounts receivable
• Payroll
• Human resources
• Microsoft Access
• Forklift
• Vital signs
Certifications and Licenses
CPR
First Aid Certification
CNA
April 2000 to August 2012
Certified Nursing Assistant 1
I received my License in June of 2000 and worked with those Licenses until and 2012 when they became inactive.
Driver's License
Certified Medication Aide
Non-CDL Class C
Certified Medication Technician
Assessments
Customer focus & orientation — Completed
June 2022
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.