Altamonte Springs Customer Service
Resume:
ANTHONY G ROBERTS Jr.
*******.*.*******@*****.***
**** ******** **, ******, *****, FL (US)
PROFESSIONAL SUMMARY
I am driven and more than eager to plant my feet with the company. I want to plant a seed and watch it grow. The experience with your company will act as the nutrition and water that will help me watch this seed grow. I have focused and stayed motivated nurturing client relationships generating revenue from new accounts and giving presentations to prospects. Also I do consider myself a passionate leader with experience growing network connections persuading while guiding customers to buy the right products and implementing pricing strategies; negotiator with a proven track record and a strategic planner with a flexible approach. EXPERIENCE
Salesman, AT&T Store. Altamonte Springs, FL
January. 2022 - Nov. 2023
● Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales. Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product. Contacted new and existing customers to discuss how their needs could be met through specific products and services Managed projects in a timely and cost-effective manner. Used professional sales techniques to persuade clients to buy my product. Educated customers about product features and technical details to highlight benefits and correct misunderstandings. Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by [27]%. Made cold calls and followed up with leads to secure new revenue. Build relationships with customers and the community to promote long-term business growth. Demonstrated products and specific features at customer locations and special events. Communicated with customers management and the sales team to better understand their needs and make recommendations.
Field Manager, His and Hers Roofing. Orlando, FL
January. 2019 - January. 2022
● Reduced costs by reviewing and qualifying competitive subcontractor bids prior to contract execution. Followed all operational guidelines and OSHA regulations. Planned, budgeted and directed numerous projects. Increased process improvement initiatives and troubleshoot problems for corrective action to improve functionality and workflow. Maintained a safe working environment with no lost work days or accidents. Inspected the sites before and after construction projects. Kept in touch with vendors on a daily basis to keep the project moving forward. Worked with company safety representatives to raise safety protocol awareness and understanding. Prepared cost and inventory reports and kept accurate records using the company's work order reporting system. Supplied tools and materials to a team of 10-20 construction workers. Coordinated all phases of construction projects from start to finish. Customer service, Fields BMW Winter Park. Winter Park, FL August. 2017 - December. 2019
● Was responsible for opening and closing the store on my own when necessary as well as preparing the nightly bank drop for the manager. Provide customers with solutions and recommendations for their problems. I'm investigating and resolving service-related issues. Keep in touch with foreign customers on a regular basis introducing them to new products.
EDUCATION
Seminole State College, Altamonte Springs, FL
Associate of Arts, May. 2017
Wekiva High School, Apopka, FL
High School Diploma, May. 2015
SKILLS
Advertising
Building codes
Business Development
Claims Adjusting
CERTIFICATIONS
● Adjuster License (Florida) #G072276
ACHIEVEMENTS
● TOP 3 Sales 3x (JUNE JULY & AUGUST) 2022
HIGHEST PERFORMING FIELD MANAGER 4x
Consistently received a 92% rate of customer satisfaction
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