Service manager
Resume:
ROBERT FERGUSON
**** ********* ***. **. ***********, NM 87121
*********@*******.***
RESUMÉ
WORK EXPERIENCE
August 2023- Present Reliable Chevrolet – Service Dive Manager
Supervised and managed the service department staff, including technicians, advisors, and porters. Built and maintained customer relations and satisfaction. Fielded and resolved customer complaints. Stayed updated on current market trends and industry standards. Maintained manufacturer certification. Wrote and followed up on repair orders using CDK, and kept customers informed of their repair process.
January 2023- July 2023 M&F Auto Sales – Senior Automotive Repair Technician
Performed general automotive maintenance, to include brake machining, tire balancing, and general diagnostic and repair on all makes and models. Performed heavy line repair, diagnosing, and repairing or replacing transmissions, motors, and differentials. Ensured repair orders were properly documented and filed.
January 2022- January 2023 Swift Transportation - Owner/Operator
Over-the-Road transportation CDL truck driver. Provided 100% on time delivery and pick up across all lower 48 states. Transported cargo up to 80,000 lbs. with 0 accidents in all-weather condition. Performed basic duties to ensure equipment was kept safe and legal including daily inspections, basic, regular and scheduled maintenance, tandem and 5th wheel weight adjustments, and DOT inspections. Adhered to and trained novice drivers on all organizational, DOT, and OSHA rules and regulations.
October 2019-January 2022 RF Automotive Repair and Pro Performance - Owner/Manager
Overseen all aspects of the business, from hiring and training employees, purchasing supplies and equipment to payroll, human resources and punitive actions. Interviewed applicants and hired new staff as needed. Formulated and implemented business and operational strategies, policies and procedures. Scheduled work for technicians, prepared repair orders, and worked directly with customers to resolve their issues. Performed all levels of automotive repairs to include brake service to engine and transmission overhaul.
March 2019-October 2019 Southwest Auto Sales - Service Manager/Service Technician
Automotive repair technician responsible for the recon of all inventory vehicles performing general maintenance such as brake services, diagnostics, HVAC, verifying inspection results and upkeep of repair facility. Assisted with the expansion of the maintenance program which included the hiring of additional automotive repair technicians, hourly employees, expansion to a larger repair facility, developing operating procedures, and regulations.
Feb 2018-Dec 2018 M and F Auto Sales - Automotive Technician
Performed general automotive maintenance, to include brake machining, tire balancing, and general diagnostic and repair on all makes and models. Performed heavy line repair, diagnosing and repairing or replacing transmissions, motors, and differentials. Ensured repair orders were properly documented and filed.
2013-2014 Incoming personnel and equipment yard 26, Fort Hood TX. – Manager
Supervisor Yard 26 at Fort Hood, Texas. Responsible for supervising up to 32 civilians and managing $52 billion in equipment and supplies. Took accountability of all equipment assigned to Fort Hood, ensured equipment was properly documented upon receiving, and, provided training on the use of equipment and vehicles to the individual units that the equipment was to be assigned to.
2001-2013 United States Army - Noncommissioned Officer
Wheeled Vehical Mechanic, Fort Polk LA, Fort Riley KS, Fort Hood TX.
Performed and supervised corrective maintenance of diesel engines and power generating units including accessories, power trains, and chassis components of wheeled vehicles; adjust operating mechanisms such as governors, control linkage, clutches, brakes, suspension, and steering; performed general preventive maintenance and tune-ups; provided supervision and technical guidance to subordinates; conducted on-the-job training; completed maintenance forms and records; isolate and identifed causes of malfunctions, use of electronic scanners; interprets complex electrical diagrams.
CERTIFICATES AND TRAINING
Basic non-commissioned officer academy
Advanced non-commissioned officer academy for wheeled vehical mechanic
Combat life savers course (first aid training)
Engine and transmission electrical repair course
Recovery operations training
Master driver training
Mobile Air Conditioning certification (MACS)
EDUCATION
2017-2018 University of New Mexico, BS. Psychology, Minor, Statistics
2016-2017 Central New Mexico Community College, Associate of Arts, History. Associate of Arts, Liberal Studies
2015-2016 Central New Mexico Community College, Associate of Arts, Psychology. Certificate, General Studies.
2010-2011 Penn Foster Career School, Career Diploma, Motorcycle Repair Technician
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