KHADAR MOHAMED

Nashville, TN

ad123r@r.postjobfree.com

**** ***** ******** ** ***** Nashville, TN

629-***-****)

(U.S. Citizen)

EDUCATION

Tennessee State University, Nashville, TN

**** - ****ent

BS – Computer Science

Related Coursework

Ø Computer Programming, I & II in C#

Ø Data Structures

Ø Computer Organization and Architecture

Ø Data Communication and Computer Networking

Ø Software Engineering

Ø Java Programming

Ø Operating Systems

Ø Intro to Python Programming

Ø Calculus I

Ø Discrete Mathematics

WORK EXPERIENCE

Barwaqo, Market, Nashville, Tennessee

December 2015 - July 2018

Manager

Ø Coordinate business affairs with business partners. Ø Tend to the needs of customers, and employees

Ø Order shipments/ Track shipments

Ø Payroll

One Century, Asurion Nashville Tennessee

October 2019 - September 2020

AT&T Protech, Technical Support

Ø Provide premier customer service through relationship and rapport building and swift identification and resolution of tech issues all while demonstrating empathy and assurance for the customer throughout the call.

Ø Providing next steps options to customers to resolve their issues. Ø Assist customers with a variety of technical support needs for total home setup within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV’s, etc. Vanderbilt University, Nashville Tennessee (contractor) April 2021 - February 2022

(LCM) Life Cycle Management, IT Support

Ø Provide desktop support and other support functions in support of customers. Ø Troubleshoot standard problems in support of end users. Ø Responsible for timely processes including problem recognition, research, isolation, resolution and follow up steps.

Ø Reimaging, updating, and installing new software on devices. Ex. Laptops, Desktops, etc. SKILLS

Languages: C#, Java, Python

Operating Systems: Windows, Mac OS, Chrome/Android Software: Microsoft Word, Excel, PowerPoint, Android Studio, Xamarin Studio, Microsoft Visual Studio, Eclipse, Atom, SQLite & Firebase Realtime Databases OTHER SKILLS

● Excellent communication skills

● Computer proficiency

● Trilingual (English, Somali, Arabic)

● Excellent Organizational Skills

● Listening and Following Instructions

● Attention to detail

● Grammar skills

● Shipping loads

● Receiving loads

● Writing

● Telecommunications

● Decision Making.

● Time Management.

● Self-motivation.

● Conflict Resolution.

● Leadership.

● Adaptability.

● Creative thinking skills

● Critical thinking skills

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