Sharepoint Online Cloud Specialist

Arkelia Hamlet-Certified Cloud Specialist

Arkelia Hamlet

Certified Cloud Engineer

Birmingham, AL 251-***-**** ************@*****.*** Professional Summary

Experienced Certified Cloud Specialist with proficiency in overseeing cloud collaboration technology and IT business projects to achieve favorable results. Capable of effectively leveraging diverse, cross- functional teams to elevate collaboration, productivity, and profitability. Delta Dental- Birmingham, AL

SharePoint Admin 2021– present

• Develop, customize, and optimize SharePoint lists, content types, workflows, views, and sites to meet the unique requirements of the business.

• Implement and oversee document management solutions in SharePoint Online, encompassing libraries, metadata, and version control mechanisms.

• Design and deploy intranet and extranet solutions in SharePoint Online, including collaboration sites and portals.

• Provide expert troubleshooting support, rapidly resolving SharePoint issues, and delivering technical assistance to ensure continuous operational efficiency.

• Configure and manage governance policies and processes in SharePoint Online, covering aspects such as site creation, life-cycle management, and content governance.

• Seamlessly integrate SharePoint Online with Microsoft Teams and other Office 365 applications, fostering smooth collaboration and information sharing.

• Establish and maintain a robust web systems architecture/design, overseeing SharePoint site collections, sub-sites, lists, views, and applications.

• Execute installations, upgrades, and deployments of web applications, utilizing tools like MS Forms and PowerApps. Design custom workflows with granular user permissions.

• Ensure the security and health of the Office 365 environment, incorporating features such as single sign-on (SSO) and multi-factor authentication (MFA).

• Provide comprehensive training and support for SharePoint Online, promoting user adoption and enhancing productivity.

• Configure and manage security groups in Azure AD. Facilitate the setup of third-party Software-as-a-Service (SaaS) applications.

• Develop tailored solutions, including workflows, forms, and automation, to address specific departmental needs.

• Administer SharePoint permissions, assigning appropriate access to users and groups based on established policies.

• Analyze project requirements and technical specifications to effectively drive business initiatives and deliver optimal solutions.

• Manage enterprise applications and security groups within Azure AD, supporting multifactor authentication

(MFA), single sign-on (SSO), and other identity management tools. PROFESSIONAL SKILLS

Customer Service

Technical Support

Analytical

Problem-Solving

Team Building

Project Management

Process Development

Project Delivery

Planning Strategic

Training and Development

TECHNICAL SKILLS

MS Office Suite

Office 365 MS Teams

Azure AD, Identity

OneDrive Management

Delve, Power Automate

SharePoint Administration

SharePoint Online, 2016

Stream, OneNote

MS List, MS Forms

End-user support

Sharegate Migration

OneDrive, Yammer, Teams

ServiceNow, Remedy

Ticketing, Agile

Power Platform

System & Networking

ServiceNow ticketing

Arkelia Hamlet-Certified Cloud Specialist

United Parcel Service (UPS)- Atlanta, Ga

Collaboration Specialist-(SharePoint) (Contract) 2019-2021

• Developed and managed comprehensive documentation for SharePoint Online, including architectural diagrams, technical specifications, and deployment guides.

• Assessed organizational needs and crafted SharePoint solutions that aligned with business goals and objectives.

• Seamlessly integrated SharePoint Online with Microsoft Teams and other Office 365 applications to enhance collaboration and streamline information sharing.

• Established and maintained a resilient web systems architecture, overseeing SharePoint site collections, sub-sites, lists, views, and applications.

• Conducted thorough data analysis and designed effective information architecture to optimize the structure and organization of SharePoint sites.

• Customized SharePoint sites, lists, libraries, and workflows to align with specific business process requirements.

• Provided expert technical support to end users, troubleshooted SharePoint issues, and offered guidance on best practices.

• Collaborated with diverse teams to develop and implement governance policies and guidelines for effective SharePoint management.

• Delivered user training sessions and created informative documentation to educate end users on the functionality and features of SharePoint.

• Conducted audits of SharePoint content and implemented strategies for information management to ensure data integrity and compliance.

• Designed and implemented security and permissions models for SharePoint, ensuring precise access levels for users and groups.

• Created and maintained SharePoint site templates and branding elements to uphold visual consistency throughout the organization.

• Executed migration and upgrade activities to transition SharePoint content and sites to newer versions or SharePoint Online.

Education & Technical Training

Bachelor of Science- Wiley College, Marshall, TX

Certified M365 Microsoft – Microsoft

Certified Scrum Master- Scrum Institute

Microsoft Office 365 Training- Microsoft

Cloud Application-Training

Microsoft SharePoint Training- Microsoft

Microsoft Security and Compliance Training- Microsoft Microsoft Teams Training-Microsoft

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