**/**** ** **/****

Overland Park, KS

**/**** ** **/****

Overland Park, KS

**/**** ** **/****

Overland Park, KS

SHEILA WILSON

Summary

I am a highly skilled and analytical professional with a demonstrated track record of successfully leading and implementing processes. I am actively seeking a position where I can leverage my extensive experience in wireless telecommunications, which spans over 25 years. My expertise includes managing intricate projects and programs across various functions. I bring a unique blend of management, leadership, communication, and organizational skills that can make a valuable contribution to any organization. Skills

Risk Mitigation

Audit Support

Documentation and Reporting

Regulatory Compliance

Report Preparation

Project Scheduling/Planning

Infrastructure Project Management

Strategic Agility

Problem Analysis/Resolution

Process Improvement/

Problem Solving

Customer Service Satisfaction

Collaboration/Negotiation

Team Dynamics- Project Team

Technical Skills

Technical Training and Development

Multitasking

Network Design

Supervisory Experience

Project Implementation

Order Fulfillment

Subject Matter Expert

Strong Communication-Verbal

Oral & Written

Experience

Analyst, Network Cost

T-Mobile

Performed cost-benefit analysis to evaluate project feasibility. Comprehensive understanding of CABS billing, interconnection, CSR, ASR, and DLR processes In-depth knowledge of FCC regulations, contract elements (USOCs), terms, and rate plans. Maintained accurate records of all data collected during analysis processes. Proficient in audit analysis and alignment with tariffs, contracts, and ASR records. Skilled in preparing billing dispute packages and compiling supporting documentation. Proficient in vendor dispute resolution through negotiation and explanation. Project Coordinator Lead

T-Mobile

Responsible for organizing resources to support field-based operations related to purchase order management.

Maintained timely data entry to track deliverables and provide real-time status reports. Managed personnel and coached team members in resolving conflicts and improving performance. Possess extensive experience in the telecommunications/IT industry, with a track record of progressive and diverse roles

Delegated project responsibilities and task interfaces, motivating and overseeing project resources. Development Project Manager

Smart Link/T-Mobile

Conducted weekly team meetings involving all resources to document tangible progress, delays, or risks related to cell tower activation goals.

Provided updates aligning development schedules and backhaul delivery schedules for NV deployment. Negotiated and coordinated builds for escalated sites requiring service enhancements as per contractual conditions.

Proficiently managed multiple spreadsheets using various Microsoft Excel functions such as V-lookups and formular.

Processed invoices and purchase orders through the Marketplace system. Maintained the ELEMENT database by forecasting, adding tasks, and uploading data daily. Greater Kansas City Metropolitan Area 816-***-**** ad122r@r.postjobfree.com 01/2017 to 09/2017

Overland Park, KS

02/2015 to 02/2016

Overland Park, KS

07/2012 to 02/2015

Overland Park, KS

04/2012 to 07/2012

Overland Park, KS

01/2011 to 12/2011

Overland Park, KS

06/2008 to 03/2009

Overland Park, KS

Contributed to network enhancement efforts by introducing fiber in all cell sites within the AR & KS markets. Identified key milestones for expanding cell towers and effectively coordinated activities among Construction Contractors, Alternate Access Vendors (cable/fiber), and T-Mobile resources. Provided alignment updates for all development schedules and backhaul delivery schedules related to AAV deployment.

Project Coordinator Ll

NextGen-T-Mobile

Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels. Analyzed data related to projects in order to identify areas for improvement or optimization opportunities. Performed regular reviews of project documentation and communicated results with relevant personnel. Collaborated with senior leadership on strategic planning initiatives related to future projects. Assessed customer feedback in order to continuously improve service delivery processes or procedures. Resolved conflicts among team members by providing creative solutions that addressed all parties' needs. Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes. Project Coordinator- Circuit Provisioner

Lightbridge Communication Corporation/TECHMahindra Managed communication channels between various teams involved in the execution of complex projects. Entered completed circuit notifications into the NRM system. Managed all orders from initiation through FOC (Firm Order Commitment) and EAN (Ethernet Access Network) milestones.

Provided analytical and technical support to clients for over 500+ regionalized sites. Conducted risk assessments and identified potential issues that could affect project success. Coordinated with internal departments as well as external vendors to ensure successful completion of tasks. Project Manager-Technical Transport Coordinator

Lightbridge Communication Corporation/TECH Mahindra Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Negotiated contracts with vendors and suppliers based on company objectives and budget constraints. Drafted reports summarizing progress made on projects for review by executive leadership team. Maintained records of all documents related to each project including specifications, change orders, invoices. Participated in cross-functional teams responsible for developing innovative solutions for complex problems. Data Base Technician

Pro-Staff/Black & Veatch

Assisted in the implementation of new EDI systems and software applications. Configured and tested data transmission links between trading partners. Analyzed incoming and outgoing electronic data for accuracy, completeness, and compliance with standards. Performed troubleshooting activities on EDI systems when necessary. Provided technical support to internal staff regarding EDI system operations. Monitored EDI transactions for errors or irregularities. Network Operations Technician II

YOH-Sprint/Nextel-Ericsson

Monitored system performance to ensure availability of services to authorized users. Administered security policies to control access to systems and networks. Implemented changes in the network environment according to change management procedures. Performed troubleshooting activities on various network components including hardware, software and applications.

Network Engineer

Sprint Nextel

Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.

Monitored network performance and troubleshooted any issues that arose. Assisted in the design of local area networks and wide area networks. Implemented security measures to protect data from unauthorized access or destruction. Provided technical support to users experiencing difficulties with their networks. 05/2007 to 06/2008

Overland Park, KS

03/2006 to 05/2007

Overland Park, KS

09/2003 to 03/2006

Overland Park, KS

Overland Park, Kansas

Project Manager

Sprint Nextel

Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.

Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Process Specialist

Sprint Nextel

Analyzed production processes and identified areas of improvement. Developed and implemented process initiatives to optimize operations. Monitored quality control standards for all products produced. Conducted research into new technologies, materials and processes. Ensured compliance with safety regulations in the workplace. Network Provisioner II/ Team Lead

Sprint Nextel

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels. Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Trained new staff in relevant processes and procedures. Resolved escalated customer complaints or queries promptly and efficiently. Monitored team performance against targets, taking corrective action where necessary. Ensured compliance with company policies and procedures throughout the team. Education and Training

Bachelor of Arts & Science Degree

Ottawa University

SYSTEMS/TOOLS

NRM ADAM ANTS ARMS CIS DMS-250 DUST DOCSHARE FACTS FMS iMPACT LAD LCA LERG MAUI NASTI NORTEL

NSSA NTR ODS PROCOMM PSP SSTAT TBS/MetaSolv (iDEN) TROL WISOR NRM ORACLE QUIK BASE CLEARVISION PRIMAVERA GLOBALMEET MS PROJECT SITERRA MICROSOFT OFFICE MARKETPLACE ELEMENT TEOCO ATOMS NEUSTAR

References

References available upon request.

Contact this candidate