Devin Murphy

ad1226@r.postjobfree.com • 847-***-**** • www.linkedin.com/in/devin-murphy

EXPERTISE

Hospitality & Event Management • Customer Service • Marketing & Sales PROFESSIONAL EXPERIENCE

BBJ La Tavola Fine Rental Linen - Niles, IL February 2022 -Present Account Specialist/Customer Service/Administrative Specialist

● Offering a deep knowledge of BBJ La Tavola’s product offerings to help our returning clients and new customers navigate our extensive products and services.

●Collaborating daily with sales, fulfillment, operations, marketing, and other teams to ensure an extraordinary customer service experience.

● Daily duties include managing demand of new quotes/orders, changes to quotes/orders and adherence to detail and timeline requests and effectively resolving customer issues by providing tailored solutions to ensure customer satisfaction and retention. Mckibbon Hospitality (Hyatt House Chicago West Loop) - Chicago, IL April 2021-January 2022 Guest Service Representative

● Performing administrative duties that include checking guests in and out of their rooms, processing payments, handling guests' requests and complaints through the phone and in-person.

● Maintaining cleanliness and safety in common areas of the hotel.

● Recommending places to eat/drink while staying in the West Loop to improve the customers’ overall experience. Chicago Food Truck Hub - Chicago, IL September 2020 – October 2020 Event Staff

● Responsible for providing clients (company, wedding and social) with on-site event management and services that deliver unique catering experiences through food trucks, food carts, etc. Chi-Together: Fueled Events - Chicago, IL July 2020 – September 2020 Event Team Member

● Programming and execution of socially-safe entertainment and drive-in movies in Chicago’s Soldier Field south parking lot via an event series all summer long.

● Duties included ticketing, sanitation, customer relations, as well as the setup and breakdown of the event. Wedicity - Wedding Day Detailing - Chicago, IL December 2019 – May 2020 Events Intern

● Assisted owner with all aspects of existing client base and services, including event research, hands-on application, administrative assignments, on-site production, wedding day management, and post-event feedback and review.

● Responsible for a wide variety of ongoing marketing upkeep and management of social media profiles and posts, co-writing wedding blog posts, email list maintenance, as well as e-blast creation and distribution.

● Maintained all client profiles in Aisle Planner, communicating directly with clients regarding planning, budgeting and contracts.

The Hampton Social - Skokie, IL May 2019 – August 2019 Server

● Delivered exemplary hospitality and customer service to brunch, lunch and dinner, giving guests “The Hamptons’ Experience”. Northwest Behavioral Services - Arlington Heights, IL June 2017 - January 2018 Intern/Patient Document Administrative Assistant

● Organized and filed patient documents and personal/business information.

● Assisted with assembling data for research study undertaken by chief pediatric neurologist. Chicago’s North Shore Convention and Visitors Bureau (CNSCVB) - Skokie, IL May 2017 – August 2017 Intern

● Provided event and administrative support at several convention and networking events sponsored by the Bureau.

● Assisted in redesigning the organization’s website by researching alternate designs and using social platforms such as Instagram to market various North Shore clients and tourism businesses. EDUCATION

Indiana University, School of Public Health, Bloomington, IN May 2020 Bachelor of Science in Recreation Degree Major: Tourism, Hospitality & Event Management

LEADERSHIP & ACTIVITIES

● Indiana Memorial Union Event Volunteer/Coordinator

● Rogers Elementary School Volunteer

● Indiana University Dance Marathon Volunteer

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft Office, SPSS Software, RMS Software, Planoly, Aisle Planner, Google Docs, PowerPoint, Social Media Apps

Contact this candidate