Nicole R. Porter

P.O. Box **** Henrico, Virginia 23228

Phone 804-***-**** Email ad121j@r.postjobfree.com

OBJECTIVE: I am interested in an occupation dedicated towards providing excellent

customer service and will enable me to use the skills obtained from my

previous employers and schooling to the best of my ability.

EMPLOYMENT HISTORY:

Employer: MT Fit Pros

Title: Assistant

Location: Richmond, Virginia

Duration: 07/2011-current

Description: Responding to phone calls, emails and walk-ins regarding interest in gym

membership and personal training services; setting up appointments with

prospects; performing various adjustments to members’ accounts; maintaining cleanliness of facility; training additional staff members on member enrollment procedures

Employers: UNTP, RVA Deliveries, Agile Logistics, Reliable Logistics

Title: Delivery Driver

Location: Richmond, Virginia

Duration: 04/2020-01/2023

Description: Properly loading delivery van or truck; delivering Amazon packages to

commercial and residential destinations; meeting time frames specified by

customers for delivery arrival

Employer: Brinks

Title: Cash Logistics Processor

Location: Richmond, Virginia

Duration: 11/2017-06/2019

Description: Process, verify and reconcile inbound and outbound currency transactions;

complete data entry for all currency transactions; prepare outbound currency orders and replenishments; count, verify and report currency inventory daily; image, verify and submit check transactions; submit daily report for check transactions

Employer: CBRichard Ellis Services (TEMP)

Title: Customer Service Representative

Location: Richmond, Virginia

Duration: 02/2012-11/2012

Description: Responding to calls from Capital One associates and creating work orders

regarding issues with building maintenance; reaching out to maintenance technicians to resolve emergency facility issues; routing work order requests submitted online to the appropriate maintenance teams

Employer: Mondial Assistance

Title: Travel Customer Service Associate

Location: Richmond, Virginia

Duration: 11/2010-11/2011

Description: Responding to inbound calls regarding questions and concerns involving

travel insurance policies; sending out the appropriate claim forms for

customers to seek reimbursement of trip expenses

Employers: Woodforest National Bank, Wells Fargo

Titles: Retail Banker, Senior Teller Representative

Locations: Midlothian, Virginia/ Richmond, Virginia

Durations: 10/2008-11/2010, 10/2003-10/2008

Description: Teller and platform responsibilities consisting of but not limited to:

depositing and/or cashing monetary items, distributing money orders and

cashier’s checks, opening checking and savings accounts, processing loan and credit card payments, processing wire transfers/cash advances/Western Union services, replenishing ATM, maintaining daily balance of cash in vault

Employer: U.S. Army Reserve

Title: Generator Mechanic

Location: Ft. Lee, Virginia

Duration: 03/1998-09/2006

Description: Attending Ft. Lee Gerow Center on assigned weekends to update knowledge

of military training; performing tasks assigned by the NCOIC

EDUCATION: J. Sargeant Reynolds Community College

Hermitage High School

SKILLS AND ABILITIES: -Ten years of banking/currency handling experience –Eight years of military experience- Six years of management experience-Two years of call center experience- three years of commercial driving/delivery experience- Successfully carried out and trained associates and/or management with the following banking responsibilities: Vault Custodian, ATM Custodian, Night Drop Custodian, Lead Saturday Teller, ordering currency/branch supplies, data entry, cleaning maintenance -Knowledge of basic computer applications for Microsoft Office

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