Technical Support Security

Dee (**/*/****, *:**:** PM): Hi I'm Dee, a digital assistant.

Dee (11/9/2023, 7:04:07 PM): For security purposes, please do not provide any sensitive data such as date of birth or social security number in this chat.

Dee (11/9/2023, 7:04:08 PM): How can I help you today?

Dee (11/9/2023, 7:04:10 PM): Menu Options:

Login Assistance

I need technical support

Status inquiry

Missing information assistance

I need to edit information entered

Questions about my completed report

Help with the Digital ID process

Something else

null (11/9/2023, 7:04:16 PM): I need technical support

Dee (11/9/2023, 7:04:18 PM): What sort of technical issue are your experiencing?

Dee (11/9/2023, 7:04:19 PM): Menu Options:

Unable to advance to the next screen or screen is blank

Need help with a required field

Login Assistance

Something else

null (11/9/2023, 7:04:24 PM): Login Assistance

Dee (11/9/2023, 7:04:26 PM): What type of support do you need?

Dee (11/9/2023, 7:04:27 PM): Menu Options:

Link is Expired

Did not receive verification code

I'm unable to register

Password Reset Assistance

I forgot the answer to my secret question

I'm locked out

Something else

null (11/9/2023, 7:04:32 PM): Password Reset Assistance

Dee (11/9/2023, 7:04:33 PM): Please, see https://serviceconnect.fadv.com/s/article/Profile-Advantage-Password-Reset-Tool for common solutions.

Dee (11/9/2023, 7:04:35 PM): Was this article helpul to resolve your issue?

Dee (11/9/2023, 7:04:36 PM): Menu Options:

Yes

No

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