Todja Davis

Moreno Valley, CA

ad11xb@r.postjobfree.com

(951) - 419 - 1150

EDUCATION/CERTIFICATIONS:

Citrus Hill High School Moreno Valley, CA: High School Diploma PROFILE SUMMARY:

Experienced Professional with extensive experience in Customer Service, Leadership and Data Entry. Proven to be able to handle a high volume of tasks and aiming to obtain a position in a field where my skills will be applied and there are opportunities to grow.

SKILLS:

● Communicative, Time Management and Organization

● Record-Keeping, Money Handling and Data-Entry

● Strategic, Critical Thinking and Complaint Resolution

● Software Programs/Technology (Outlook, Teams, MSO)

● Account Management, Sales Expertise and Operations

● Documentation, Reporting and Presentation

PROFESSIONAL EXPERIENCE

US Bank

Remote 03/2022 - Present

Online Banking Specialist

● Assist clients on various platforms offered by the Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, and debit cards.

● Manage the end-to-end implementation process for online Treasury Management accounts and provide product support for clients.

● Work with clients to uncover needs related to the online financial tools and resources offered through the Treasury Management platform and develop a customized approach for each company/organization. ● Ensure delivery of products and services is completed within agreed upon timeframes. ● Conduct onsite and virtual tutorials of the Treasury Management platform for prospects and clients. ● Maintain a current portfolio of client implementations and related promised dates, monitoring requests to ensure outstanding items are resolved in a timely manner.

● Process and verify wire transfers, traditional and same day ACH transactions, Zelle transactions, debit card payments, Real Time Payments (RTP), and other transactions. CVS Specialty Pharmacy

Redlands, CA 04/2017 - 03/2022

Pharmacy Call Center Representative

● Guided and educated callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.

● Responded to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.

● Identified issues and communicated solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.

● Asked appropriate questions and listened actively while documenting required information in computer systems.

● Made outbound calls to customers on prescription orders and payment issues.

● Maintained a positive and empathetic attitude while assisting customers and/or colleagues.

● Experience with warm transferring calls, ICD10 codes, prior authorizations, billing medicare/medicaid and other insurance plans

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