A. KAYNAT BEGUM

H.No. **, Bairagarh Kalan, Bairagarah, Bhopal, M.P, India – 462030.

Email ID: ad11t6@r.postjobfree.com

Mobile: +91-896*******

To be in place wherein I have the opportunity to apply my knowledge and acquired skills & utilize my potentials to the fullest to contribute to the net worth of the organization.

Educational Qualifications

S. No.

Particulars

University/Board

Year of Passing

Percentage

1.

Bachelor of Commerce

Barkatullah University

2012

67%

3.

Class 10 + 2

Punjab Board

2008

55%

4.

Class 10

Andhra Pradesh Board

2006

63%

Work Experience

1.ABD Overseas Consultant, Hyderabad

Customer Support Executive (blended process) from July 2022 – July 2023

a.Customer Support

b.Data Entry

c.Typing

d.Backend Support

e.Customer handling

f.Resolving Customer Issues through chats, emails and phone calls

2.Teleperformance

Customer Support Executive - Byram process (WFH) from March 2022 - June 2022

a)Customer support with chat & email

b)Backend support

c)AR Calling

d)Data Entry

3.Codexior, Bhopal

BDE (Online Bidder) - Core Team Member from June 2019 - Dec 2019

a)Online bidding on various portals

b)Writing Bidding proposals.

c)Client Conversion

4.Gurukripa Computer & Training Centre, Bhopal

Office Assistant cum Computer operator from Aug 2016 – Dec 2018

a.All kind of office work

b.Data Entry

c.Typing

5.Freelance SEO Executive (Off - page) from March 2014 – June 2016

a)On page SEO

b)Keword Research

c)Off page SEO – online Submissions

Software Skills

Customer chat, email Support

Customer Voice support

Online teaching

Backend Support

Data Entry

Excellent typing speed with 100% accuracy

Search Engine Optimization

Online Bidding

Voice Over Female (Indian accent)

MS Office

Data entry software including spreadsheets (e.g. Microsoft Excel, Google Sheets)

Data management tools

Tally

OS - Windows Xp, Windows 7, Windows 8 & Windows 10

Achievements

Class Representative in 2nd year of graduation.

Highest scorer of 1st year of graduation.

Stood 1st in Hindi and English writing competition in 10th class.

Stood 1st in 7th class board examination.

Personal Details

Date of Birth: 09 July 1990.

Father’s Name: Mr. S. Ali.

Mother’s Name: Mrs. N. Begum.

Hobbies: Reading and learning new techniques

Address: H.No. 34, Bairagarh Kalan, Bairagarah, Bhopal – 462030.

Languages known: English, Hindi & Urdu

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Bhopal A. Kaynat Begum

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