MARIA, LUCAS

*** ******* *** *****, ** ***** ad11s7@r.postjobfree.com 203--572-3489

OBJECTIVE

Looking to obtain a job where I can have an opportunity to provide my customer service experience. Also to utilize my abilities to assist clients professionally and to provide the highest level of service that I could possible offer. As well as being able to have the opportunity to increase my professional development.

SKILLS & ABILITIES

Well versed in Excel, Word, and other window applications

Fast typing expertise

Profound knowledge of insurance procedures

Experience in customer service

Excellent interpersonal skills

Strong communicator

Skilled multi-tasker

Detail-oriented

Deadline-driven

Bilingual, English and Spanish, can communicate in writing and speech fluently.

As well as having the ability to manage my time wisely, pay close attention to details, and have good team work ethic. I also understand the importance of having good work ethic, such as arriving to work on time and maintaining confidentiality. Not only this but I also have an ongoing passion for learning in order to grow as a professional.

CUSTOMER SERVICE ADVOCATE: WASHINGTON GAS (REMOTE JOB)

DEC 2022-MARCH 2023

ANSWERING QUESTIONS ABOUT BILLS, PROCESSING PAYMENTS, REFUND REQUEST,

CLOSING ACCOUNTS, OPPENING ACCOUNTS

EXPERIENCE

PATIENT SERVICE REPRESENTATIVE: ASPEN DENTAL (FAIRFIELD, CT)

6/2004-10/2019

Responsibilities includes : Greeting and checking in patients in a friendly manner, Collect co-payments, verify and check insurance coverage. As well as Preparing new patient charts carefully and accurately, Scheduling and confirming patient appointments. Also Responding to patient billing directed to suitable departments and Collecting, posting payments and recording receipts.

STORAGE COMPANY RECEPTIONIST : AMERICAN SELF STORAGE (BROOKLYN, NY) 01/2002-06/2004

Responsibilities included: greeting clients and visitors, scheduling appointments for renting storage rooms, ensure availability of storage information, answering multiple telephone lines, and maintaining clients accounts by obtaining, recording, and updating personal client and storage information.

BOOKEEPER: THE FOOD EMPORIUM (NEW YORK, NY)2/1995-12/2001

Responsibilities included: Developing systems to account for financial transactions, such as creating charts of accounts, defined bookkeeping policies and procedures, maintained subsidiary accounts by verifying, allocating, and posting transactions. As well as balancing subsidiary accounts by merging entries.

EDUCATION

CITY COLLEGE OF NEW YORK: (NEW YORK, NY)

- Bachelor’s in Sociology

LOUIS D. BRANDELS HIGH SCHOOL: (NEW YORK, NY) High school diploma

REFERENCES l Available upon request

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