Customer Service Representative
Resume:
Melinda Shrewsbury
Mechanicsville, VA *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Kennel Manager
HANOVER HUMANE SOCIETY - Ashland, VA
March 2015 to Present
In the 5 years I have worked here I started as a kennel technician, did that for almost 3 years and was promoted to kennel manager. I create schedules for the technicians I manage, greet and check clients in and out. I have multiple duties with this job such as answering phones, client relations, managing a clean and sanitary kennel environment. Supervising kennel technicians and making sure they are following all kennel protocols. I also vaccinate our adoption dogs, administer heartworm, flea and tick medication. Make veterinary appointments, ensure proper veterinary care for the animals up for adoption. Veterinary Receptionist/Assistant
Chenault Veterinary Hospital - Ashland, VA
April 2022 to August 2023
I do all reception/clerical work as well as when checking patients in and assessing the patients needs. I currently use cornerstone software. I check clients in and out, make appointments, while setting appointments I determine the severity of a situation and how to make that appointment or if it is an actual emergency that may be suitable for a hospital that provide's 24 hour care. I help all patients/ client's with their needs. I am loving and patient with all patients and clients. My responsibilities fluctuate as I do whatever I am needed to do to help as a team member. Customer Service Representative
Locke Taylor - Glen Allen, VA
January 2021 to April 2022
Receptionist, checking clients/ patient's in and out, closing out at the end of the night, cleaning, checking voicemails, emails, taking animals back to their owners, bringing animals in the hospital, making sure the proper medications are received by the client for the patient. Knowledge in impromed, and excel. Education
None
Skills
• Animal Care (5 years)
• Dog Handling (5 years)
• Kennel Experience (5 years)
• Pet Grooming (2 years)
• Microsoft Word (10+ years)
• Veterinary Assistant
• Laundry (10+ years)
• Front Desk (10+ years)
• Animal Restraint (7 years)
• Caregiving (5 years)
• Animal Handling (10+ years)
• Pet Care (10+ years)
• Cash Handling (10+ years)
• Food Preparation (6 years)
• Hospital Experience (2 years)
• Customer service (10+ years)
• Microsoft Excel
• Medication Administration (10+ years)
• Dog Training (1 year)
• Cashiering (10+ years)
• Sales (10+ years)
• Medical Records (5 years)
• Clerical Experience (10+ years)
• Pet Sitting (2 years)
• Phone Etiquette (10+ years)
• Typing (10+ years)
• Administrative experience (8 years)
• Organizational skills (10+ years)
• Time Management
• Computer Operation (10+ years)
• POS
• Computer Skills (10+ years)
• Meal Preparation
• Laboratory Experience
Assessments
Customer service — Completed
November 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Veterinary assistant for Locke Taylor from August 2023 to December 2023
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