VICTORIA SHEPARD

PROFESSIONAL SUMMARY

Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations,

Team player who is self-directed and motivated and can work independently.

Dependable

Mature

Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success,

SKILLS

© Data entry © Credit card processing

© Route dispatch © Computer proficient

© Professional telephone demeanor © Customer relations

© Multi-line phone talent

EDUCATION

High School 1990

Murphy High School Mobile, AL

Work History

Customer Service Agent

Southeast catastrophe service

© Answer calls and advised the insured of updates on claim and also payments made to them on c

© Answered over [Number] calls per [Timeframe] to meet the fast-paced call center demands.

Customer Service Agent

Alorica

® Entered customer information into a customized computer system using [Software] to document and organize client records.

© Respond to inquiries by clarifying information that is needed.

* Answered over [Number] calls per [Timeframe] to meet the fast-paced call center demands.

EDIT

March, 2021 to Present

Mobile, AL

May, 2018 to March, 2020

Mobile, AL

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