DiGrace Hoiland

** ***** ******* ***** **** Bellport Village, New York 11713

Email: ad11oj@r.postjobfree.com 646-***-****

Summary: Provides strong leadership. Problem Solver: worked in diverse industries.

Education: Bernard M. Baruch College, CUNY, N.Y. New York

2017 Austin W. Marxe School of Public and International Affairs:

Master of Public Administration MPA

2000 Zicklin School of Business: BBA Computer Information Systems

Experience:

Case Investigator: 2021-2022 NY Contact Tracing Initiative DOH, PCG

Investigate/Evaluate Covid cases/patients; Lexis Nexis (LN) Search Specialist

Contact Tracer, School Specialist: 2020-2021; LN Specialist: 2020-2022

NY State Contact Tracing Initiative DOH, Public Consulting Group PCG

Monitored no attempts, follow-ups; Explored, quarantined contacts

Administered quality control, Registered school, household contacts

Corrected dispositions, Performed contact data search: Lexis Nexis (LN)

Manager: NYS Dept. of Labor (DOL) Unemployment Project 2020 AnswerNet

Established workforce management procedures; Coordinated training

Approved schedules, time-off requests: 166 agents (IEX software)

Analyzed Adherence reports, Agent summaries; Reviewed corrective action

Oversaw Agent training to access DOL mainframe system

Operations Manager: NY Council on Adoptable Children (COAC) 2002-2005

Managed all office and business operations

Directed all administrative functions, human resources, staff, and counsel

Supervised/Inspected payroll, employee benefits, insurance plans

Implemented technology, security, and safety protocols

Authored/Created various personnel policies

Managing Agent/Administrator: 244 East 32nd St. Properties, NYC 2001-2007

Maintained five-story NYC residential building and Westhampton property

Resolved all Tenant inquiries and complaints: Landlord functions

Regional Administrator: Network Access Solutions, NYC 2000-2002

Regulated office policies for region: NYC/LI/NJ

Administrative Assistant: Lloyds Planning, NYC, Processed Insurance Claims

United States Postal Service: P/T Rural Carrier Associate 2016-2019

Skills: Excellent communication, leadership, team-player, and adaptability

Languages: Baruch College Proficiency in Italian, Spanish and Chinese

Honors and Awards: 2018 Baruch College Alumni Leadership Award for Community Service, Global History and Biology Honors, Dean’s List, Washington Irving High School Valedictorian (medals: Science, English and Scholarship), Golden Key National Honor Society, Beta Gamma Sigma

Technical Expertise: IBM Cybersecurity Analyst Cert. 2022; Python-IBM 2022; IBM Data Engineering Specialization 2023; COVID-19 Contact Tracer John Hopkins 2020

Activities: Community Service – Firefighter, Hauppauge, N.Y. (1977 – 1982), Passed all physical and written exams (first female)