Customer Service Technician/ Heavy equipment operator

Timothy Haney

Mount Gilead, NC ***** • 541-***-**** • *******@*****.***

Professional Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I started at US Food service in the shop refurbishing coffee machines, Tea brewing machines, Juice machines and Bar gun systems. Then I worked my way up to a field service technician and installed, maintained and repaired all types of different beverage equipment and industrial dishwashers. Skills

Customer Relations

Operations Management

Client Service

Technical Expertise

Problem Solving

Industry Knowledge

Customer Service

Work History

Owner/Mechanic, 05/2003 to Current

Grease Monkey Repair – Mount Gilead, NC

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

I repair and maintain a wide range of different equipment from small engine to heavy equipment. Specializing in electrical, hydraulics and pneumatics. Owner/Manufacturer, 10/1999 to 05/2004

TNT's Little Stinkers – Gastonia, NC

Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.

Reduced production time with efficient work processes and streamlined manufacturing techniques. Increased customer satisfaction by creating visually appealing, unique candle designs tailored to clients'' preferences.

Developed signature scents for candles, offering a diverse and enticing product range to attract new customers.

Improved overall production efficiency by optimizing the wax melting process, reducing waste and increasing output.

Enhanced product durability through thorough testing of various wick types and sizes, ultimately selecting the optimal choice for each design.

Provided exceptional customer service by addressing inquiries promptly and courteously while sharing expert knowledge about different candle options. Collaborated closely with event planners for bespoke creations designed exclusively for weddings, corporate events or other special occasions.

Continuously researched and experimented with new materials, waxes, and fragrances to expand product range and stay ahead of industry trends.

Established a loyal customer base by consistently delivering high-quality, one-of-a-kind candles that exceeded expectations.

Streamlined production rates by organizing over 2000 pounds of raw materials per week. Field Service Technician, 03/1997 to 08/1999

US Foodservice – Fort Mill, SC

Improved equipment uptime by conducting regular preventive maintenance and timely repairs. Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.

Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Installed new equipment and explained operation and routine maintenance protocols to customers. Responded quickly to emergency maintenance requests for timely on-call support. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.

Maintained company field response vehicle stocked with repair and replacement parts valued over

$10,000.

Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Education

Automotive Master Technician : Automotive Mechanics CPCC - Charlotte, NC

Awarded 2 masters in Automotive electrical, 1 Masters in Engines, 1 Masters in ABS Brakes and 1 Masters in Brake Theory.

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