Customer Service Representative
Resume:
Deborah Lysykanycz
CUSTOMER SERVICE SPECIALIST
*******.**********@*****.***
Leland, NC 285451
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
EXPERIENCE
CUSTOMER SERVICE
Polyhose Incorporated
Wilmington, NC
April 2022 - Present
Developed an understanding of customer needs by actively listening to their concerns.
Demonstrated strong communication skills, both verbally and in written form, to effectively communicate with customers.
Maintained detailed and current knowledge of the company's products and services.
Provided excellent customer service to customers, responding promptly and courteously to inquiries and requests.
CUSTOMER SERVICE REPRESENTATIVE
Brunswick Electric Membership
Supply, NC
April 2014 - July 2021
Conferred with customers, contractors, and engineers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints.
Checked to ensure that appropriate changes were made to resolve customer's problems.
Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments as well as actions taken
Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Completed contract forms, prepared change of address records, or issue service discontinuance orders using computers.
Cashiered at multiple branches working with invoice billing details.
Inputted service orders for Temp power/ Perm power for customers, contractors, and engineers.
CUSTOMER SERVICE REPRESENTATIVE
Waste Industries Inc.
Wilmington, NC
May 1999 - January 2013
Dispatched drivers to multiple businesses and residential sites in Leland/Wilmington area, delivery of roll of dumpsters, front-end dumpsters, and carts throughout daily task
Taking incoming calls for next day service to be provided.
Returning calls to customers for pickups or new service. Notating accounts as needed.
Checking over driver logs an input of daily routes in Tower system.
Prepared before hurricanes to ensure grocery stores and other businesses were equipped with dumpsters as needed.
Set up next day schedule for drivers
Prepared Pender County bill on spreadsheet
Making emergency calls as needed.
Set up residential customers with new service quotations
Taking payments from customers on daily basis
EDUCATION
HIGH SCHOOL DIPLOMA
North Brunswick High School, Leland, NC
SKILLS
Outgoing and Friendly
Problem-Solving
Goal-Oriented
Computer Skills
Dependable and Reliable
Positive Attitude
Team Building
REFERENCES
References available upon request
Contact this candidate