MARGARET R. WHITE, PMP

Lancaster, TX · 214-***-**** · ad11ls@r.postjobfree.com

PROJECT MANAGER PROFESSIONAL

An innovative and thorough certified Project Manager Professional with over 15 years of experience and a proven record of accomplishment highlights my ability to lead teams, manage projects toward optimal efficiency, and achieve measured success. Possessing in-depth industry and agile project management techniques to ensure that all project components are executed at a high level from start to completion.

TECHNICAL MANAGEMENT SKILLS

Project Network Manager • Project Infrastructure Manager • Technical Support Manager • Project Manager

Risk Management • Agile Methodology • Improved Efficiency • Decreased Customer Complaints • MS Project, Word/Excel • Telecom Industry • Complex Problem-Solving • PMO • Data Migration

PROFESSIONAL EXPERIENCE

Project Manager (Infrastructure)

TENET HEALTHCARE (remote) — Dallas, TX April 2020 – November 2023

I assist in the implementation of network, core, and wireless technology services.

Successfully led and coordinated projects involving diverse teams to ensure that performance expectations were met, and project milestones were achieved.

Collaborated with senior leaders to develop strategies for optimizing project outcomes. This involved identifying necessary resources, establishing schedules, and strengthening governance and documentation.

Supervised project launches and directs team members in completing assignments, while monitoring progress and accomplishments throughout the process.

Organize and lead project kickoffs, briefings, and status meetings for assigned projects, involving project teams, third parties, and other individuals.

Developed project plans and risk management documents for each project.

Ensure that all cutover overnight upgrades are completed efficiently and promptly.

Project Manager - Technical Support Engineer

BRINK’S GLOBAL IT — Coppell, TX Jan. 2019 – April 2020

Provided technical support to all divisions by focusing on developing IT construction requirements and implementing telecommunications, networks, systems, and other computing systems.

I developed the project charter and the project plan.

Managed the project implementation and delegated tasks to team members and external workers. Ensured that the milestones were executed and finished promptly.

I configured the Thin Print Hub device to facilitate data migration, enabling the branches to print from the central server and access the required information within the IT infrastructure. The implementation of this storage system enabled the retention of previous data from Dunbar Armored, guaranteeing effortless access for all branches.

I played a key role in facilitating the merger of Brinks and Dunbar Armored by effectively transferring all data from Dunbar's system to Brinks.

We employed the agile methodology for the data migration process. I collected the necessary data requirements and collaborated with project sponsors for the design and implementation phases.

Collaborated with the PMO, which offered essential guidance and support to each project.

I skillfully troubleshoot and diagnose client’s IT inquiries and concerns, offering intelligent solutions.

New network and configure all switches to ensure that all devices can communicate and share data efficiently.

Set up networks and coordinated software installation and implementation in addition to configuring devices.

Work with Network Engineering to gather network requirements, switch capacity, and port availability.

Configured ThinPrint Hub devices for all branches and added printers to the CIT Network, Server, and the Itrack application. Additionally, I added licenses for all Itrack and ThinPrint users.

Sr. Project Manager

SECURUS TECHNOLOGIES — Carrollton, TX May 2010 – Sept. 2018

Overseeing the efficient planning and carrying out of tasks related to customer accounts, as well as infrastructure deployments and integration projects, in accordance with specified work details and requirements. Develop and uphold strong customer relationships by effectively managing expectations regarding project timelines.

I assist in the establishment and deployment of the Video Visitation system and phones in various Prison and Jail facilities across all 50 States.

I oversaw every aspect of the project, from creating a schedule to carrying out the necessary operations, making any necessary adjustments along the way, and ultimately bringing the project to completion.

Developed project plans, which included budgets, task deadlines, and facility guideline specifications, to ensure optimal efficiency at all times.

I managed and supervised 50/120 projects simultaneously, ensuring smooth operations and achieving a consistent track record of enhancing efficiency.

Travel across states to help stakeholders implement new systems and products and offer necessary training.

SR. Project Implementation Provisioner

SECURUS TECHNOLOGIES — Carrollton, TX Oct. 2008 – May 2010

Verified accuracy to ensure precision and correctness throughout the project, I executed commands for domestic and international network expansion. These commands included VoIP, T1, cable, and TDM interconnection.

Coordinated several projects for DSL, T1, MPLS circuit, and multiplexing, including sourcing and installation to ensure customer satisfaction.

Commissioning circuits and services involves the successful implementation of design plans throughout the execution process.

Coordination with internal and external departments, such as ILECs and CLECs, to determine the connectivity of the products and services requested.

Issue change orders and disconnect circuits as needed.

Monitoring the delivery process for dedicated circuits regarding installation and maintenance involves closely observing and overseeing the progress of these circuits.

HIGHLIGHTED CAREER ACHIEVEMENTS

Revenue Cost Savings – Generated an additional $42,537 in revenue due to searching, locating, and disconnecting unused circuits at some of the Securus Technologies facilities.

Account Development – Successfully led, coordinated, and managed the TDCJ project, providing 124 MPLS Channels (T1S) and Securus Technologies telephone lines.

Implementation of FL DOC Project – Successfully managed and completed the FL DOC Project within a six-month timeframe. This achievement led to significant cost savings for the company and stakeholders. The project involved the implementation of new security systems across 145 sites, which were able to accommodate 90,000 inmates.

EDUCATION AND PROJECT MANAGEMENT CERTIFICATION

Project Management Professional Certification (PMP) – 2021

Project Management Institute

Associated of Applied Science – Criminal Justice 2005

Everest College – Dallas Texas

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