Property Manager Customer Service

KRISTY ROSSEY

** ******** *****, ****** **, ***** · 404-***-****

Email · *********@*******.***

Excellent customer service skills and recognized for motivating management team members to achieve their goals and fostering a positive work environment. EXPERIENCE

12/20 – 12/21

MENTOR PROGRAM MANAGER, JMG REALTY, INC

• Mentored new employees and provided leadership in accordance with the company’s management training program.

• Organized and supervised weekly meetings with mentees to discuss progress in training program.

• Assigned weekly tasks to mentees, tracked progress, and kept direct supervisors informed, ensuring smooth training operations.

07/15 – 12/20

FLOATING PROPERTY MANAGER, JMG REALTY, INC

• Traveled to communities throughout the country to provide temporary on-site management support.

09/10 – 07/15

PROPERTY MANAGER, JMG REALTY, INC

• Devised and implemented a strategy to achieve and maintain a rate of occupancy of 95% or higher.

• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.

• Responsible for annual operating budgets and forecasts, as well as sales and marketing plans. Cashflow significantly increased under my management. 11/05 – 09/10

ASSISTANT PROPERTY MANAGER, AMLI RESIDENTIAL

• In charge of monthly collections and cultivating positive relationships with residents.

• Scheduled vendors and collaborated with the maintenance team to ensure that the apartments were ready for new residents in a timely manner.

• Conducted market research, negotiated rent increases with manager and regional manager, and mediated discussions with residents.

• Looked up previous residents’ damages and charges, as well as settling disputes.

• Responsible for resident concerns as well as managing emergencies and crises. 2

3/04 – 11/05

LEASING CONSULTANT, EXECUTIVE AFFILIATES INC

• Provided showings of residential properties and explained their features, values, and advantages.

• Conducted property market surveys to gather information on current trends.

• Was in charge of collecting, filling out and processing lease applications. 1/01 – 3/04

LEASING CONSULTANT, ARCHSTONE SMITH

• Promoted a high level of customer service and assistance by greeting prospective residents, responding to concerns, showing units, and quickly resolving issues.

• Marketed property to local businesses through collateral, emails, and phone calls.

• Invited prospects to fill out application upon completion of property tour.

• Was in charge of all aspects of customer service, from greeting prospective residents, showing apartments, preparing lease agreements, and resolving resident issues. SKILLS

• Superb communication skills

• Staff training and development

• Effective leader

• Strong fiscal management

EDUCATION

2005

• BARNEY FLETCHER REAL ESTATE SCHOOL – ATLANTA, GA 1995

• McINTOSH HIGH SCHOOL – PEACHTREE CITY, GA

ACTIVITIES

• I currently volunteer as a youth counselor at Newnan First United Methodist Church, where I work weekly with students on the joys and challenges of middle and high school.

• I have volunteered at many homeless shelters across the country, including Illinois, Maine, Ohio, and Georgia.

• I have served at several food banks throughout the United States.

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