Vonda White

Exceptional service.

Atlanta, GA ***49

ad11hm@r.postjobfree.com

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

BDC Representative/ Intermediary

Pars Cars - Morrow, GA

July 2015 to Present

• Answer a high volume of incoming calls from customers to schedule appointments.

• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments.

• Respond to customer inquiries and questions both by telephone and email.

• Research required information using available resources.

• Troubleshoot problems and provide information on status of repairs.

• Provide customers with vehicle and service information as appropriate.

• Accurately enter new customer information into system.

• Verify and update existing customer information.

• Identify and escalate priority issues.

• Make follow-up customer calls.

• Document call information according to standard operating procedures.

• Route calls as appropriate and per procedure.

• Complete all Leads in compliance with set guidelines. Ticket Agent

Greyhound - Atlanta, GA

November 2012 to Present

• Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

• Maintain computerized inventories of available passenger space and provide information on space reserved or available.

• Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

• Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.

• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Claims Adjuster/Insurance assistant

Liberty Mutual Insurance - Atlanta, GA

June 1994 to May 2013

• Examine claims forms and other records to determine insurance coverage.

• Analyze information gathered by investigation and report findings and recommendations.

• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures. Education

High school diploma or GED

Muncie Central High School - Muncie, IN

1982

Skills

• English (10+ years)

• Critical Thinking (10+ years)

• Multitasking (10+ years)

• Detailed oriented (10+ years)

• Operation Monitoring (4 years)

• Phone Etiquette (10+ years)

• Microsoft Office (2 years)

• English (10+ years)

• Microsoft Word (2 years)

• Customer service (10+ years)

• Front Desk (10+ years)

• Typing (4 years)

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