Experience in customer service, project management and leadership working in diverse, face-paced service environments. Excellent interviewing skills: ability to evaluate and match individual talents to opportunities.

Critical thinker with strong attention to detail.

Hallmark Healthcare 02/2023-Present

Support Specialist REMOTE

· Assist in client implementation as directed with responsibilities to include data review, technology testing, client training and ongoing support

· Assist with technology interface/integration set up, testing, and ongoing support

· Manage day-to-day activities and following up on all inquiries as needed in a timely manner

· Assist with technology related questions from clients and vendors

· Ability to function in a fast-paced, customer service-oriented environment

· Ability to multi-task by setting priorities to meet client and internal deadlines

· Communicate with leadership for client and vendor escalation as needed

· Other duties as assigned based on business needs

· Ability to work from home with dedicated focus

Brightstar Care 02/2022- 02/2023

Recruiting and Retention Specialist HYBRID

This will be achieved through the development of local recruiting plans, employing traditional sourcing strategies and resources such as applicant tracking systems ATS as well as developing new, creative recruiting ideas

The position will nurture relationships with prospective talent and manage on-going manager relationships The Recruiter will play a critical role in ensuring we are hiring the best possible talent

Inquiry conversions; building a strong bench of talent; effective and efficient scheduling; maintenance of all required federal, state, and brand required licensures and accreditations

The Staff Recruiter must consistently demonstrate and foster the following core values behaviors during all interactions with shareholders, clients, employees, vendors, and other business partners

Work Director of Operations on recruiting planning meetings

Assist in the creation of job descriptions.

Cross-Country Healthcare REMOTE 09/2021-02/2022

Recruiter

• Generates leads through outbound telephone calls (50/day), social media, school program outreach, and use of job boards, applicant tracking systems ATS

• Identifies candidates for the available positions based on availability and skills to current open orders

• Updates and verifies information in the company database with pertinent information such as licensure, board certifications, and contact information

• Collaboratively works with assigned Account Manager to assist with the business development of clients to maximize opportunities and generate activity with candidates

• Achieves/exceeds monthly goals and targets by prospecting for new candidates

• Works closely with the marketing department

Medline- Mundelein, Illinois

Home Care Account Manager REMOTE 02/2020 – 09/2021

Provide customer service support to customers and sales representatives.

Respond to and resolve customer service inquiries and problems via the telephone and record consistent problem areas.

Place orders, track shipments and ensure orders are shipped on-time.

Ensure customers are satisfied with the issue resolution.

Maintain record of calls and note customer's records as necessary to maintain consistency in service.

Contract Assignments through Beacon Hill Staffing

Beacon Hill Staffing – Buffalo Grove, Illinois 09/2019 – 01/2020

Project Coordinator

Maintain and monitor project plans

Schedule technicians for onsite appointments

Supervise work hours, budgets, and expenditures

Organize, attend, and participate in client meetings

Document and follow up on tasks/decisions from meetings; Undertake tasks as required

Bill clients for completed work; pay technicians for jobs completed

CWT Sato Travel – Great Lakes, Illinois 10/2018 – 11/2019/

02/2022-04/2022

Travel Counselor REMOTE

Arrange domestic and international travel, including air, hotel, rail, and ground transportation.

Provide the best travel experience by offering informed and insightful recommendations.

First level customer support for travelers/travel arrangers; resolve customer problems.

Permanent Employment Positions

Paramount Staffing – Gurnee, Illinois 05/2016 – 03/2018

Staffing Recruiter Supervisor

Partner with clients to determine staffing needs.

Recruit qualified candidates for open positions with applicant tracking systems ATS.

Perform face to face interviews, verify references and conduct background checks.

Coordinate client and candidate interviews

Maintain relationships with both internal and external clients to ensure staffing goals are achieved.

Serve as liaison with area employment agencies, colleges, and industry associations.

R & B Solutions – Waukegan, Illinois 06/2015 – 05/2016

Outreach Specialist

Work with uninsured emergency room patients to determine possible insurance benefit eligibility through Medicaid or Marketplace; assist with their application.

Process and submit necessary documentation for approval.

Submit insurance information to hospital business offices to bill insurance carriers.

Mangrove – Vernon Hills, Illinois 10/2011 – 03/2015

Customer Care Tier 1 Team Lead/ Account Manager HYBRID

Monitor call queue to ensure all calls are being answered in a timely manner.

Managed employee training for 10 new hires over a period of 12 months. Offering continues guidance and mentorship on best practices and constructive feedback.

Mentor and motivate call center team members to reach goals.

Answer escalated calls and provide supervision and assistance; return requested call backs on escalated issues.

Assist COBRA participants with benefit questions, enrollments; verify their eligibility and account balances.

Assist Operations department with processing FSA substantiations.

Education

College of Lake County pursuing associate degree

Skills

Microsoft Word, Excel, and PowerPoint

References available upon request.

Contact this candidate