Desktop Support It Technician
Resume:
Frank Lacatena
IT Technician
Lafayette, N.J. *7848
*************@*****.***
Skilled and experienced Technology Specialist capable of handling a variety of Technology issues. Strong knowledge base in business operations and goal attainment.
Authorized to work in the US for any employer
Work Experience
Platform Engineer (Contract)
Oldprogrammer.io / PepsiCo - Valhalla, NY
February 2023 to Present
●Software services configurations for IoT platform environment.
●Kiosk platform infrastructure configurations and support.
●Platform system configurations and software integrations.
●Deployment design and support.
●Platform software testing and development.
IT Field Technician II (Full Time)
Compucom / Lowe’s - Newark, NJ
October 2022 to February 2023
●POS hardware and software support.
●Network and retail equipment support.
●IT infrastructure support of multiple retail store locations.
Desktop Support Technician (Full Time)
NCR Corporation/BMW – Woodcliff Lake, NJ
September 2021 to October 2022
●Computer imaging, configurations, installations and deployments in corporate environment.
●Enterprise system deployment and management using SCCM, Remedy (ITMS), Active Directory.
●A/V support for meetings and presentations.
●Hardware and Software support.
●End user desktop and incidence resolution.
Technology Specialist (Contract)
Oldprogrammer.io / PepsiCo - Valhalla, NY
February 2021 to September 2021
●Robot Operations and support, provide technical support for research and development of robots.
●DevOps support for software developing company.
●Experience with IoT programming using Arduino, HTML, CSS, and JavaScript.
IT Technician (Contract)
ASK Staffing / AT&T Paramus, NJ
August 2019 to February 2021
●IT technician, support in a retail environment of desktop, laptops, printers, routers, switches, phones, security cameras, digital signage, and POS systems.
●Troubleshooting network issues, email, VPN, Active Directory, Office365, Imaging and deployment.
Desktop Technician (Contract)
Insight Global / Atlantic Health Systems - Morristown, NJ
April 2019 to June 2019
●Desktop support in a health care environment.
●Computer imaging, software installations, deployments, and post support.
Field Technician II (Contract)
Essintial Enterprise Solutions / Estee Lauder - Parsippany, NJ
August 2018 to April 2019
●Windows 10 Enterprise operating system deployment.
●Apple and Dell laptops imaging and software installations.
●Enterprise system imaging and deployment using SCCM and ServiceNow tools.
PC Technician (Contract)
Technology Services LLC / Valley National Bank – Wayne, NJ
May 2016 to May 2018
●Windows 7 operating system imaging and deployments using Symantec Altiris management platform.
●Remote and on-site PC imaging.
●Bank teller equipment software installation and configuration.
●Onsite and remote desktop support at back office and branch sites.
●Third party software installations and support.
IT Technician (Contract)
Breeze IT Staffing / SmartSource inc.
February 2013 to March 2016
●Level 2 Desktop Support.
●Network and desktop support for major businesses.
●PC and Peripherals installations and cabling.
●Window 7 refresh and migrations.
●Server, routers, and switches installations, decommissioning and cabling.
●End user floor support.
PC Technician (Contract)
Lloyd IT, Geneva Consulting / C3i - Denville, NJ
May 2011 to October 2012
●Laptop software installations, configurations, and backups.
●Exposed to various software and hardware.
●Installed operating systems on new laptops including XP and Windows 7.
●Experience with Lotus Notes installations and configurations.
●Exposed to Active Directory. Performed backups and restores of user data from old laptops to new.
●Upgraded hardware including RAM, hard drives.
●Traveled to meetings out of state and provided tech support.
Network Technician (Contract)
Bridgeview IT / Sprint - Summit, NJ
July 2010 to March 2011
●Assisted in the construction of Sprint 4G Data Center in Philadelphia and Washington DC.
●Installation of routers, servers, switches, power distribution units and patch panels for 4G data centers.
●Experience with Cisco, HP, Juniper, and Dell equipment.
●Cable matrix reading and installation of cat5 and fiber optic cables.
●Experience in cable management and installations.
●Troubleshoot and correct data center network issues.
●Worked with and provided tech support for network engineers.
●Assisted project managers with equipment inventory, logistics and scheduling.
Education
Associate Degree in Computer Information Systems
Morris County Community College - Township of Randolph, NJ
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