Suzanne Vergara

Manor, TX *****

ad11ga@r.postjobfree.com

+1-737-***-****

Bilingual

Work Experience

Contact Center Specialist

Randstad Staffing

August 2022 to March 2023

● Inbound Calls.

● Register new patient's

● Schedule healthcare appointments.

● Verify Insurance.

● Route calls to appropriate departments for specialty providers.

● Transfer calls to other departments.

Auto ID Specialist

Marsh & McLennan Companies( Auto Broker ) - Austin, TX January 2018 to September 2021

● Processed Automobile Insurance cards for established Corporate clients.

● Logged and sent reports to the Department of Motor Vehicles for electronic filing to avoid any Suspensions.

● Faxed, mailed and emailed Automobile Insurance cards to clients, Auto dealerships and drivers.

● Followed up with clients on daily/weekly basis via email, phones or conference calls. Data entry, Faxed, scanned files.

Tax Preparer (Seasonal)

Jackson Hewitt Tax Service - Austin, TX

January 2017 to May 2017

● Prepared Taxes, answered inbound/outbound phone calls, booked appointments, data entry, scanned files.

Document Auditor

TMD Staffing - Austin, TX

May 2016 to October 2016

● Verified, proofread and revised documents to complete members insurance audits.

● Answered inbound calls.

● Verified members Medicaid insurance policy start/end dates.

● Data entry of clients information into CRM.

Patient Advocate (Call Center)

Select Care Benefits Network - Austin, TX

May 2014 to December 2015

● Enrolled low income members to receive medications through pharmaceuticals.

● Data entry + Handle Calls.

● Followed up with patients, Dr office, pharmaceuticals in regards to their medications.

● Faxing & filing.

Front Desk Receptionist/School Clerk

Texas Preparatory School - Austin, TX

August 2013 to February 2014

● Answered Incoming calls

● Enrolled new students and kept attendance in T-rex database.

● Completed staff pamphlets and payroll.

● Faxing, filing, processed in coming mail.

Receptionist/Bilingual Leasing Agent

Keystaff Agency - Austin, TX

August 2012 to November 2012

● Answer incoming phone calls.

● File and keep a log of guest cards and maintain them according to established procedures.

● Correctly complete all lease applications, assist with application verification and notify prospective residents as needed.

● Type lease and complete appropriate paperwork and input information on AMSI System accurately and in a timely manner.

Bilingual Customer Service Rep/Enrollment Broker

Keystaff Temp Agency(Maximus)

March 2011 to December 2011

● Answered incoming calls.

● Assist clients and educate clients in various health or dental plans.

● Assist clients in enrolling/disenrolling into a managed health care plan.

● Referred clients to appropriate agencies for further assistance through the 211 hotline.

● Data Entry.

Bilingual Vehicle Title & Registration Resolution Specialist(Call Center) TxTag - Austin, TX

April 2007 to July 2010

● Answered escalated incoming calls.

● Expert in the processing of TxTag transactions and violations in the system

● Researched and resolved escalated and complex customer issues

● Assisted other departments with their tasks when inbound call volume was low Education

GED

Austin Community College - Austin, TX

Skills

• Property Leasing

• 10 Key Data Entry

• Proofreading

• Tax Experience

• Documentation review

• Microsoft Outlook

• Proficient computer skills

• Inbound/Outbound Calls

• Call Center

• Clerical / Administrative

• CRM systems

Languages

• Spanish - Fluent

Certifications and Licenses

Driver's License

Contact this candidate