Customer Service General Manager
Resume:
Mouad Rais
Martinsburg, WV
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Manager
Subway - Stafford County, VA
January 2011 to January 2022
• Led team as Manager and completed all manager duties including making closing and opening lists.
• Developed work for the general manager such as completing inventory records.
• Hired and trained employees.
• Made the schedule.
• Built a marketing reputation for the best customer service relative to all competitive subways in the area.
• Worked for Subway for 15 years.
Front Desk Receptionist/Night Auditor
Best Western - Winchester, VA
July 2018 to September 2020
• Checked guests in and out.
• Allowed for production and procurement of amenities.
• Cleaned the lobby.
• Insured the completion of tax records.
• Guided guests through navigation in the city.
• Provided the best guest customer service available in the city. Credit Asset Protection
Citibank (Citi) - Maryland
January 2017 to September 2018
• Accurately spread business and personal financial statements and business and individual tax returns on a timely basis and in accordance with Generally Accepted Accounting Principles (GAAP) and Citibank policies.
• Ensured that financial data for simple to complex credits were mapped appropriately into the bank's matrix and analysis tool.
• Provided comments to the judgmental Underwriter on significant items in the financials and was involved in credit structure and loan pricing. Additional responsibilities included being a specialist for a designated industry and the effective interaction with Credit Officers and Relationship Managers while providing assistance regarding the analysis of the applications.
• Spread new, renewal and interim financial statements and business and individual tax returns in accordance with bank guidelines (focus on more complex financial statements (i.e. Not-For-Profit).
• Provided analysis based on customers, peers, the portfolio, and the industry.
• Provided preliminary analysis of simple to complex credits, including calculation of cash flow, debt service coverage, collateral coverage, and guarantor net worth.
• Coordinated with the Credit Officers, Credit Analysts, Other Credit Center Staff and Relationship Managers.
• Acted in an advisory role for the Credit Officers/Relationship Managers on loan agreement/covenants clarification and monitoring.
• Completed quality assurance reviews to ensure application packages and analysis are thorough and accurate prior to forwarding for underwriting.
• Acted as an industry specialist with responsibility for SBA/EXIM loan analysis
• Appropriately assessed risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Insurance Agent
GEICO - Fredericksburg, VA
September 2014 to January 2015
Kitchen Staff
Panda Express - Martinsburg, WV
Education
Some college in Applied Mathematics
Blue Ridge Community and Technical College - Martinsburg, WV January 2018 to January 2020
Skills
• Tax Experience
• Algebra
• Statistics
• Calculus
• Math
• Restaurant experience
• Restaurant management
• Food safety
• Food service
• Food service management
• Utility locating
• Amenity establishment
Certifications and Licenses
Subway Manager License
January 2018 to Present
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