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Customer Service Electronic Technician

Location:
Dallas, TX
Posted:
December 17, 2023

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Resume:

Tim Johnson

***** ***** ***** ****, ******, Texas 77378 • 817-***-**** • ad11e1@r.postjobfree.com

Professional Summary

Customer Service/Sales Technician, excellent at juggling multiple tasks and working under pressure. Broad industry experience in oil and gas and customer service. Performance management Analytical Driven

Work History

Electronic Technician 2021-Present, Sunbelt-Solomon Transformers, Conroe, Texas Evaluate and troubleshot electrical and mechanical problems related to rental units. Maintain internal quality standards and compliance with all safety factors. Test units to elevate complex issues such as larger voltages, resolving complex testing issues. Perform quality inspections on all outgoing rental units. Test equipment used: Megger, digital multi-meter, POTS High Voltage – Low Frequency Meter, DC Test Meter, Digital Low Resistance 5K Ohmmeter, Digital Winding Resistance Meter, Three Phase Transformer Turns Ratio Tester.

Measurement Field Technician February 2020- 2021 Shotco Inc Bourne, Texas Completed calibrations and inspections on oil and gas measuring equipment such as ABB Totalflow, Roclink and Emerson Micro Motions. Installed measurement equipment to industry standards. Pull gas samples, H2S samples incompliance to safety standards. Repair SCADA systems. Measurement Technician Oil and Gas January 2019-January 2020, Zedi Solutions Madisonville, TX Completed calibrations and inspections on oil and gas measuring equipment such as ABB Totalflow and Emerson Micro Motions. Installed equipment to industry standards. Pull gas samples, H2S samples incompliance to safety standards. I am also the safety supervisor for Southeast Texas, Northeast Texas and Louisiana. Equipment manager -making sure all calibration, inspection and maintenance of all test equipment is within compliance.

Electronic Technician, Jan 2018 to January 2019 BJ Services – Odessa, TX Made repairs to electrical equipment such as pumps, hydration, blender, chem-add and data van. Mentored junior technicians and new hires to better improve the competency and efficiency of all staff. Wrote protocols, documents, test plans and test reports for quality assurance purposes. Service Technician, Oct 2016 to Dec 2017 Proscapes Landscape Design GRP – Granbury, TX Inspected equipment to diagnose operational issues and serviced pump equipment to ensure expedient repair and minimal downtime. Repaired and troubleshot irrigation equipment. Explained findings to customers and outlined repair or service options.

Electronic Technician I&C, Aug 2016 to Oct 2016 Cascade Process and Controls – Odessa, TX Maintained, tested and repaired Instrumentation and Controls of electronic components, parts, equipment, and systems. Reviewed building diagrams and blueprints to determine mistakes in electronic installations.

Electronics Technician, Aug 2015 to Jun 2016 Frac Tech Services Incorporated – Aledo, TX Repaired circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Tested various types of Oil Field equipment such as blender, pumps, chem-add, hydration, and data van using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Business Owner, Feb 2003 to Jun 2015 Texas Landscape And Irrigation – Weatherford, TX Create Sales and realistic budgets based upon costs and fees for effectively operating the business. Educated customers about the brand to incite excitement about the company's mission and values. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Responded to all customer inquiries thoroughly and professionally. Developed reputation as an efficient service provider with high levels of accuracy. Installed residential and commercial irrigation systems.

Electronics Repair/Customer Services Manager/ Training Manager, Feb 1984 to May 2002 Industrial Technology– Mineral Wells, TX

Completed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Repaired circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments. Rendered technical drawings and electrical systems specifications that exceeded company standards. Initiated a project management knowledge study and subsequently standardized project management practices. Received all incoming service calls to resolve any issues. Trained Telco technicians how to use our equipment in a class room and field environment. Generate sales and upgrades.

Education

Associate of Applied Science: Electronics, 1984 DeVry University - Irving, TX Member Presidential Honor Society

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