Summary of Qualifications

I have a Bachelor’s Degree in Information Technology with strong technical knowledge of design information systems and a focus in software development

Ability to quickly learn and master new technologies; proficient in a range of Windows computer systems, platforms, tool and testing methodologies

Understands current IT infrastructures and how those concepts can be applied to the success of a business

Effectively creates projects, which are managed through Project Manager/ WBS to ensure project completion and issues within

Intermediate knowledge on Java programming language and HTML5 with CSS

Beginner knowledge of JavaScript and C#

Beginner knowledge of MySQL

Experienced knowledge of Office 365 including; Word, Excel, PowerPoint, and Outlook

Knowledge of Network Security and how to apply Risk Assessments, Control and Manage Authentication and Authorization, and identify Security Threats

Education

Bachelor of Science – Information Technology, Multi-Platform Software Development 06/20

Purdue University Global

GPA 3.82

Dean’s and Chancellor’s List

Technical Summary

6+ years of Customer Support/ Service

8+ years of the Transportation Industry services and procedures

10+ years of Windows Support

3+ years of programming

2+ years of Network Security, in a home environment

Communicates clearly and concisely

Displays a high level of technical competence

Identifies computer support requirements

Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion

Experience

ComLink Network Services, Indianapolis, IN 11/19 - Current

Low Voltage Technician

Install Network Communication architecture to fulfill customer requirements

Terminate Copper RJ45 connectors and keystone jacks

Beginner knowledge of Fiber Connector terminations

Work with a team to complete projects in a timely manner

OneBridge Temp Agency, Zionsville, IN 07/19 – 10/19

Account Specialist

Received incoming calls from clients who had issues with their phones

Walked them through their personalized email setup

Ordered, suspended, and cancelled phone lines as per client requests

Assisted clients with troubleshooting their phones

Ingram Micro Mobility/ Elwood Staffing, Plainfield, IN 07/17– 06/19

Call Center Agent

• Signed into Cisco Virtual Machine

• Logged into Evavi to fill out Cricket Warranty

• Logged into VPOS to look up information from Cricket customer

• Took calls through an Interaction Client

•Processed Cricket phone warranties

•Occasionally logged into CyberSource, to take payment for Advanced Warranty

Little Caesars, Camby, IN 07/16– 06/17

Cashier

• Unloaded and stocked shelves from deliveries

• Made pizza dough

• Took orders and created those orders

Central Transport, Indianapolis, IN 08/09– 11/14

Truck Driver

• Performed Pre-Trip Inspections on trucks and trailers, including checking fluid levels, wiring, braking system, tires, and making sure trailer was connected to trailer

• Drove freight to its destination, ensuring a timely delivery

• Worked on dock, unloading and loading freight for next route, fixing broken skids, and cleanup

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